Administrative Assistant — Front Desk & Customer Support

Alliance Laundry Systems LLC; Pittsburg (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Alliance Laundry Systems LLC in Pittsburg, CA is seeking an Administrative Assistant to support office operations, answer calls and emails, and coordinate with management to meet deadlines. The ideal candidate has 2+ years in customer service/administration, strong communication, and good organizational skills.

Duties include front-desk coverage, SAP data entry, and basic bookkeeping support. This role offers a collaborative environment with opportunities to contribute to process improvements

Qualifications

• High School diploma or equivalent.
• 2+ years of related work experience in a Customer Service /Administrative / Office Management background preferred.
• Experience in telephone and email/ticketing system-based customer support preferred.

Responsibilities

• Answer phone calls and email inquiries with timely, high-quality customer service.
• Coordinate with team leaders to plan and meet office deadlines and goals.
• Provide front-desk coverage with a busy multiline phone system and manage mail and shipments.
• Enter customer information into SAP and maintain customer/vendor records.
• Assist with bookkeeping tasks and communicate with finance on A/R and A/P inquiries.
• Forward leads and information to sales per territory map.
• Support ongoing projects and ensure efficient use of office equipment and supplies.
• Participate in process improvement as a cross-functional team member and escalate top-level issues.

Skills

Communication skills

Organizational skills

Detail-oriented

Proactive / Self-starter

Customer service

Education

High School diploma or equivalent

Tools

SAP

Job description

Alliance Laundry Systems LLC in Pittsburg, CA is seeking an Administrative Assistant to support office operations, answer calls and emails, and coordinate with management to meet deadlines. The ideal candidate has 2+ years in customer service/administration, strong communication, and good organizational skills.

Duties include front-desk coverage, SAP data entry, and basic bookkeeping support. This role offers a collaborative environment with opportunities to contribute to process improvements