Administrative Assistant (Fort Worth)

Texas Workforce Commission; Fort Worth (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Family Friendly Workplace

Competitive salary

Defined Retirement Benefit Plan

401(k) and 457 accounts

Medical Insurance

Paid time off

Job summary

Texas Workforce Commission in Fort Worth (North Texas Tele-Center) is seeking an Administrative Assistant II to provide routine administrative support for the unemployment insurance program. The role involves processing mail, entering data, handling claims and documents, and maintaining quality control on images and records.

The position requires accurate data entry, strong organizational skills, and the ability to manage multiple priorities in a Tele-Center setting.

Qualifications

• One year of full-time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance and control of forms, records and reports
• Relevant academic credits may be applied toward experience qualifications for this position.

Responsibilities

• Receive and sort faxes and incoming/returned mail.
• Record, screen and data enter Employer Responses and re-sends if discrepancies are detected or creates cases if needed.
• Review, process, and route all UI documents, forms, or correspondence (such as withholdings, paper certifications or check stubs) to the appropriate parties.
• Create claims for basic separation issues and non-monetary issues when necessary.
• Use the scanning equipment to process all appeal documentation that arrives on a daily basis.
• Use File Net to quality check all documents as needed.
• Record claimant contacts on system and monitors lists to ensure claimants have completed their required contacts.
• May prepare and provide claimants copies of requested documents or correspondence and answer related questions.
• Perform related work as assigned.

Tools

Microsoft Office Suite

Internet Explorer

Job description

Who We Are

The Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 301 W. 13th Street, Fort Worth, TX, in the North Texas Tele-Center department.

Who We Are

The Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 301 W. 13th Street, Fort Worth, TX, in the North Texas Tele-Center department. TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

Who You Are

A professional with excellent data entry and computer skills who can provide accurate and high-quality administrative services for the unemployment insurance program. The ideal candidate has the ability to handle multiple priorities while meeting strict deadlines in a Tele-Center atmosphere.

What You Will Do

The Administrative Assistant II performs routine (journey-level) administrative support work. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

You Will Be Trusted To

• Receive and sort faxes and incoming/returned mail.
• Record, screen and data enter Employer Responses and re-sends if discrepancies are detected or creates cases if needed.
• Review, process, and route all UI documents, forms, or correspondence (such as withholdings, paper certifications or check stubs) to the appropriate parties.
• Create claims for basic separation issues and non-monetary issues when necessary.
• Use the scanning equipment to process all appeal documentation that arrives on a daily basis.
• Use File Net to quality check all documents as needed.
• Record claimant contacts on system and monitors lists to ensure claimants have completed their required contacts.
• May prepare and provide claimants copies of requested documents or correspondence and answer related questions.
• Perform related work as assigned.

You Qualify With

• One year of full-time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance and control of forms, records and reports
• Relevant academic credits may be applied toward experience qualifications for this position.

You Are a Great Fit With

• Strong word processing and data entry skill.
• Ability to type 45 words per minute with minimal errors.
• Experience using copiers, printers, scanners, calculators, and fax machines.
• Knowledge of Microsoft Office Suite and Internet Explorer.
• Good verbal and written communication skills strongly preferred.
• Bilingual (English and Spanish).
• Experience with document management systems to retrieve, process and scan documents preferred.

You Gain

• A Family Friendly Certified Workplace
• Competitive salary: $2,799.65/month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits

Duty involves up to 5% travel within the state of Texas.

Veterans

Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf