Director of Workforce Automation and Technical Support (Austin)

Texas Workforce Commission; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Family Friendly Workplace

Defined Retirement Benefit Plan

401(k) and 457 accounts

Medical Insurance

Paid time off

Job summary

Texas Workforce Commission seeks a Director I for Workforce Automation and Technical Support in Austin. The role leads a 25+ member team across multiple automation systems, partnering with internal and external users to build effective automation tools for Texans.

You will guide strategic planning, oversee vendor relationships, and present project updates to leadership while ensuring timely delivery and policy-aligned outcomes.

Qualifications

• Five years of full-time experience in the oversight and direction of an agency program or in strategic planning and policy development and implementation, two years of which in administrative management or supervisory capacity.
• Relevant academic credits may be applied toward experience qualifications for this position.

Responsibilities

• Oversee SMEs in design and enhancement of multiple workforce automation systems.
• Coordinate input from stakeholders including Local Workforce Development Boards and agency staff.
• Plan development and implementation of enhanced business and automation projects to meet quality standards.

Skills

Data analytics

SQL

Power BI

Tableau

Advanced Excel

Office 365

Education

Relevant academic credits may be applied toward experience qualifications

Tools

Power BI

Tableau

Advanced Excel

SQL Server Management Studio

Job description

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity St., Austin, TX.

TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

Who You Are

You’re up to the challenge of leading a team of 25+ members supporting multiple automation systems. You thrive in a fast-paced, rapidly evolving environment that presents new challenges every day. You enjoy working closely with internal and external users to build the best automation systems to meet the needs of Texans. You are a self-starting, creative problem solver, and an excellent communicator, keeping your team and leadership informed. You understand the value of developing excellent relationships with leaders of other departments to ensure cross-functional collaboration.

What You Will Do

The Director of Workforce Automation and Technical Support (Director I) performs advanced (senior-level) managerial work providing direction and guidance in strategic operations and planning. Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgement.

You Will Be Trusted To

• Oversee subject matter experts in the design and continued enhancement of several management information systems within the Workforce Development Division.
• Coordinate input from project stakeholders and subject matter experts, including Local Workforce Development Boards and agency staff, on their needs, business programs/processes, and improvement recommendations to automation systems.
• Oversee strategic planning, documenting, communicating, and connecting the vision/philosophy of the agency’s integrated service delivery with workforce development automation tools.
• Identify and make recommendations for maintenance and enhancement of TWC’s Workforce Development automation tools.
• Plan the development and implementation of enhanced business and automation projects, adhering to sound development standards, ensuring deliverables meet the agreed upon quality and content and are reviewed and accepted by all appropriate parties before acceptance. Develop, implement, and maintain performance accountability and quality assurance processes, best practices, and standards for the department.
• Make formal presentations on projects to stakeholders and executive agency leadership.
• Coordinate with TWC’s Information Technology Division and other divisions planning automation changes to prioritize and implement changes within established timelines.
• Work with departmental support staff to ensure that customer support tickets are responded to and resolved in a timely manner.
• Perform other related duties as assigned.

You Qualify With

• Five years of full-time experience in the oversight and direction of an agency program; or in strategic planning and policy development and implementation, two years of which must have been in an administrative management or supervisory capacity.
• Relevant academic credits may be applied toward experience qualifications for this position.

Knowledge Of

YOU ARE A GREAT FIT WITH:

• Best practices in data analytics, data integrity, reasonability testing, and quality assurance.
• Relational databases and structured query languages (SQL).
• Data Analytic software and visualization tools (Power BI, Tableau, Advanced Excel, and SQL Server Management Studio).
• Diverse system applications for managing job seeker and employer needs, including tracking client participation in agency supported programs.
• Microsoft Office 365 application suite.

Skill In

• Managing relationships with outside vendors to develop business requirements and modification requests.
• Creating administrative reports and specialized research projects including statistical, financial, and policy analysis.
• Establishing priorities, standards, and measurement tools to monitor functions and ensure department goals and priorities are continually met on time.
• Coordinating and evaluating program activities, and implementing new ways for staff to work smarter, more efficiently and be better organized.
• Preparing and delivering presentations, reports and recommendations.
• Balancing competing priorities and requests.
• Excellent written and verbal communication skills.

Ability To

• Work in a fast-paced, cross-functional environment.
• Communicate proactively with leadership, teams and internal and external stakeholders.
• Identify problems, evaluate alternatives, and implement effective solutions.
• Think outside the box to recommend creative solutions to challenges faced by the division.
• Develop and maintain excellent working relationships across the agency.
• Supervise and motivate staff in support of the goals of the Workforce Development Division and TWC.
• Stay informed of programs and emerging technologies, and legislative changes that may affect the department or TWC.

You Gain

• A Family Friendly Certified Workplace
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits

Duty involves up to 5% travel within the state of Texas. TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.