Administrative Assistant - EHR & Billing Support

Mental Health Association - Western MA; Springfield (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Family Leave

Long Term Disability

Job summary

Mental Health Association - Western MA in Springfield, MA seeks an Administrative Assistant to support the management team in a residential rehabilitation setting. You will coordinate office operations, manage billing processes, register individuals for services, and maintain records in an electronic health system.

The role involves direct communication with clients, staff, and external vendors, ensuring compliance and timely completion of tasks.

Qualifications

• Experience in front desk coordination and administrative support.
• Skilled in verifying insurance, billing preparation, and data entry.
• Proficient with electronic health record systems and general computer applications.
• Strong organizational, communication, and time management skills.
• Ability to work collaboratively with diverse teams and external partners.
• Bilingual in English/Spanish preferred.

Responsibilities

• Register new individuals seeking services into the electronic health record system.
• Coordinate with vendors regarding deliveries, purchases, and maintenance.
• Schedule meetings and appointments with internal departments and external contacts.
• Take and distribute meeting minutes as needed.
• Verify insurance eligibility using online and telephone systems.
• Prepare, enter, and submit billing data accurately and on time.
• Act as a liaison between departments and administrative professionals.
• Provide administrative training and support to supervisors and staff.
• Compile reports, make copies, and manage physical and digital data.
• Scan and upload documentation to electronic systems in a timely manner.
• Ensure all administrative documentation meets regulatory standards and deadlines.
• Collaborate with the Program Director and Fiscal Department to manage third-party billing, coding, and documentation.
• Work effectively with members of the interdisciplinary team.
• Actively participate in agency licensing and accreditation processes.

Skills

Administrative support

Customer service

Data entry

Insurance verification

Billing

EHR systems

Documentation

Organization

Bilingual (English/Spanish)

Tools

Electronic Health Record (EHR) systems

Billing software

Job description

Mental Health Association - Western MA in Springfield, MA seeks an Administrative Assistant to support the management team in a residential rehabilitation setting. You will coordinate office operations, manage billing processes, register individuals for services, and maintain records in an electronic health system.

The role involves direct communication with clients, staff, and external vendors, ensuring compliance and timely completion of tasks.