Recovery Program Operations & Billing Specialist

Behavioral Health Network, Inc (BHN); Springfield (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

Behavioral Health Network, Inc (BHN) seeks an Administrative Assistant to support Recovery Coach program operations in Springfield, MA. The role focuses on billing, payer compliance, and coordinating reauthorizations and intakes.

You will manage the waitlist and enrollment documentation, coordinate with the billing team, and maintain program records in Carelogic and the VG system. Strong office skills and a compassionate, teamwork-oriented approach are essential.

Qualifications

• GED required with 2+ years of commensurate training and experience.
• Current CARC certification preferred.
• Lived experience with addiction and recovery preferred.
• Proficiency with Microsoft Office 365 and EHR systems.

Responsibilities

• Respond to calls, emails and faxes for Recovery Coaching in a timely manner.
• Help plan administrative workflows in consultation with the Recovery Coach Program Director.
• Update and distribute the Recovery Coach contact list quarterly.
• Monitor insurance reauthorization and intake due dates monthly.

Skills

Verbal communication

Written communication

Interpersonal skills

De-escalation

Teamwork

Education

GED

Tools

Microsoft Office 365

TEAMS

SharePoint

Electronic Health Records

Job description

Behavioral Health Network, Inc (BHN) seeks an Administrative Assistant to support Recovery Coach program operations in Springfield, MA. The role focuses on billing, payer compliance, and coordinating reauthorizations and intakes.

You will manage the waitlist and enrollment documentation, coordinate with the billing team, and maintain program records in Carelogic and the VG system. Strong office skills and a compassionate, teamwork-oriented approach are essential.