Administrative Assistant – Data, Reports & Customer Service

Florida; Saint Petersburg (FL); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Excellent retirement package

Deferred compensation plan

Health, vision, dental, disability, &

Paid vacation & sick leave

9 paid holidays

Tuition waiver

Job summary

FLORIDA DEPARTMENT OF VETERANS' AFFAIRS in Bay Pines, Florida, seeks a STAFF ASSISTANT to support the VA Regional Office, Bureau of Claims Services. The starting annual salary is $34,760.18, paid bi-weekly.

The role emphasizes excellent customer service, strong interpersonal skills, and adherence to background checks. The incumbent will perform data entry, prepare reports, greet visitors, handle mail, and maintain privacy of health information.

Qualifications

• Must provide excellent customer service and possess excellent interpersonal skills.
• Successful completion of the due diligence process to include, but not limited to, a Level II background check.

Responsibilities

• Greet and screen all persons entering the office to determine level of assistance required.
• Log each individual into the department computer database.
• Respond to telephone inquiries to determine the level of assistance required; document calls and assign callers to State Veterans’ Service Officers or direct calls to appropriate VA Medical Center/Outpatient Clinic or other government agency.
• Receive and review incoming mail and sort and distribute to appropriate individual for response.
• Complete forms and documents using department computers, or prepare forms manually if computer is not available; compose and type routine office correspondence.
• Maintain privacy of all clients protected health information and ensure compliance with privacy regulations.
• Prepare reports and correspondence and process routine mail; review and correct all written documents before release by supervisor.
• Maintain office inventory of equipment and consumable supplies; order and receive office supplies as necessary.

Skills

Customer service

Interpersonal skills

Microsoft Office

Attention to detail

Education

Associates degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

FLORIDA DEPARTMENT OF VETERANS' AFFAIRS in Bay Pines, Florida, seeks a STAFF ASSISTANT to support the VA Regional Office, Bureau of Claims Services. The starting annual salary is $34,760.18, paid bi-weekly.

The role emphasizes excellent customer service, strong interpersonal skills, and adherence to background checks. The incumbent will perform data entry, prepare reports, greet visitors, handle mail, and maintain privacy of health information.