Staff Assistant

State of Florida; Bay Pines (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Excellent retirement package

Health insurance

Paid vacation and sick leave

Nine paid holidays and personal day

Tuition waiver

Job summary

VA Regional Office - Bureau of Claims Services in Florida seeks a detail-oriented administrative professional to support the bureau’s operations. You will perform data entry, word processing, and reporting tasks, while ensuring client privacy and accurate documentation.

The role requires strong MS Office skills, effective communication, and the ability to coordinate with Veterans Affairs staff. It offers the security of a state government career with comprehensive benefits and a structured

Qualifications

• Must provide excellent customer service and possess excellent interpersonal skills
• Education and employment history must be verifiable
• Credentials must be provided to receive preference with your application

Responsibilities

• Use standard office software for word processing, data entry, and data retrieval from department databases.
• Prepare reports for review and maintain statistical data for monthly, quarterly, and annual reports.
• Create presentations using graphs and charts from department data.
• Greet and screen visitors and log them into the department system.
• Respond to phone inquiries and route to appropriate VA personnel or offices.
• Process mail, complete forms, and prepare documents.
• Maintain privacy of client information and comply with privacy regulations.
• Order and track office supplies and maintain inventory.
• Attend meetings, trainings, and assist other Bureau staff as needed.

Skills

Customer service

Interpersonal skills

Proofreading

Microsoft Word

Excel

Outlook

Web-based applications

English fluency

Education

Associates’ degree or E-4 rank substitution

Two years secretarial or clerical experience

One year counseling or veterans’ affairs experience

Tools

Microsoft Word

PowerPoint

Office 365

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

VA Regional Office - Bureau of Claims Services

Excellent retirement package and optional deferred compensation plan. Health, vision, dental, disability, and other supplemental insurance available at reasonable premium rates. Paid vacation and sick leave. Nine (9) paid holidays and personal day. Tuition waiver available for State Universities and Community Colleges (up to 6 credits per semester). Education and employment history must be verifiable. Please attach any credentials you claim (degrees, certifications, etc.) to your application.

MINIMUM QUALIFICATIONS:

• Must provide excellent customer service and possess excellent interpersonal skills

Preference will be given to candidates with the following qualifications:

• Candidateservedas a memberof the Armed Forces of the United States and separated from such service with an honorable discharge. A DD-214 member copy 4 or comparable document must be provided to receive preference.
• An Associates’ degree from anaccredited college or university or an E-4 or above rank maysubstitute for the required education.Credentials must be provided to receive preference.Direct experience may substitute for the degree requirement on a year for year basis.
• Two (2) years secretarial or clerical experience.
• One (1) year experience in counseling, interviewing, or handling veterans’ affairs.
• Proficiency in proofreading official documents.
• Proficiency in Microsoft Office Suite: Word, Excel, andOutlook.
• Proficiency in web-based applications and employment based internet search.
• Fluency in the English language: speaking, reading and writing.

POSITION DESCRIPTION:

The incumbent is assigned to the state of Florida, VA Regional Office, Bay Pines, Florida Department of Veterans’ Affairs, Bureau of Claims Services. The primary responsibility of the incumbent in this position is to perform administrative and professional administrative duties in support of the Bureau, as follows:

Use standard office computer for word processing, data entry, and data retrieval from existing department databases. Gather pertinent data and information for preparing reports for review. Collect and maintain statistical data for use in monthly, quarterly, and annual reports. Prepare presentations using graphs and charts from data collected in department databases. Maintain proficiency in Microsoft Word, Excel, Outlook and PowerPoint computer software.

Greet and screen all persons entering the office to determine level of assistance required. Log each individual into the department computer database.

Respond to telephone inquiries to determine the level of assistance required. Document calls and assign callers to State Veterans’ Service Officers or direct calls to appropriate VA Medical Center/Outpatient Clinic or other government agency for appropriate assistance. Receive and review incoming mail and sort and distribute to appropriate individual for response. Complete forms and documents using department computers, or prepare forms manually if computer is not available. Compose and type routine office correspondence. Maintain privacy of all clients protected health information, and ensure that the office complies with current federal and state privacy regulations.

Prepare reports correspondence and process routine mail. Review and correct all written documents, paper and computer, prior to being released by the supervisor. Maintain office inventory of equipment and consumable supplies. Order and receive office supplies as necessary.

Perform other related duties as required to include but not limited to attendance at conference meetings, training and seminars. Assist other Bureau of Claims personnel as required.

This position is in the Career Service System.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.