Veterans Health Benefits Specialist

U.S. Department of Veterans Affairs; Wilkes-Barre (Luzerne County); On-site; USD 41,000 - 53,000; Full time

Job summary

U.S. Department of Veterans Affairs in Wilkes-Barre seeks a Health Benefits Assistant to provide high-level administrative and data support for the Health Benefits section at the Wilkes-Barre VA Medical Center, including CBOCs.

The HBA will handle admissions data, patient information, and travel pay processing in accordance with VHA directives. Responsibilities include acting as SME for Health Benefits, guiding beneficiaries, scanning documents into CPRS, and coordinating with the medical team

Qualifications

• A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
• Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
• If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Responsibilities

• Serve as SME for Health Benefits in the Business Office.
• Screen and advise beneficiaries seeking medical treatment.
• Provide advice, problem resolution, and administrative support for related healthcare services.
• Enter accurate, timely data into the appropriate database and ensure documentation is complete.
• Process pre-admission and admission to the Medical Center and Community Living Center (CLC).
• Scan medical documents into the CPRS system to support patient safety and care.
• Process beneficiary travel requests and advise on eligibility per VHA directives.
• Provide administrative guidance on Special Mode requests to the medical team.
• Conduct personal interviews with Veterans or their families to establish eligibility for emergent care.
• Request and track logistics and admin supplies and follow up to resolve issues.

Job description

U.S. Department of Veterans Affairs in Wilkes-Barre seeks a Health Benefits Assistant to provide high-level administrative and data support for the Health Benefits section at the Wilkes-Barre VA Medical Center, including CBOCs.

The HBA will handle admissions data, patient information, and travel pay processing in accordance with VHA directives. Responsibilities include acting as SME for Health Benefits, guiding beneficiaries, scanning documents into CPRS, and coordinating with the medical team