STAFF ASSISTANT

State of Florida; Saint Petersburg (FL); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Excellent retirement package

Deferred compensation plan

Health, vision, dental, disability, &

Paid vacation & sick leave

9 paid holidays

Tuition waiver

Job summary

FLORIDA DEPARTMENT OF VETERANS' AFFAIRS in Bay Pines, Florida, seeks a STAFF ASSISTANT to support the VA Regional Office, Bureau of Claims Services. The starting annual salary is $34,760.18, paid bi-weekly.

The role emphasizes excellent customer service, strong interpersonal skills, and adherence to background checks. The incumbent will perform data entry, prepare reports, greet visitors, handle mail, and maintain privacy of health information.

Qualifications

• Must provide excellent customer service and possess excellent interpersonal skills.
• Successful completion of the due diligence process to include, but not limited to, a Level II background check.

Responsibilities

• Greet and screen all persons entering the office to determine level of assistance required.
• Log each individual into the department computer database.
• Respond to telephone inquiries to determine the level of assistance required; document calls and assign callers to State Veterans’ Service Officers or direct calls to appropriate VA Medical Center/Outpatient Clinic or other government agency.
• Receive and review incoming mail and sort and distribute to appropriate individual for response.
• Complete forms and documents using department computers, or prepare forms manually if computer is not available; compose and type routine office correspondence.
• Maintain privacy of all clients protected health information and ensure compliance with privacy regulations.
• Prepare reports and correspondence and process routine mail; review and correct all written documents before release by supervisor.
• Maintain office inventory of equipment and consumable supplies; order and receive office supplies as necessary.

Skills

Customer service

Interpersonal skills

Microsoft Office

Attention to detail

Education

Associates degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

FLORIDA DEPARTMENT OF VETERANS' AFFAIRS

Paid Bi-Weekly

Excellent retirement package and optional deferred compensation plan. Health, vision, dental, disability, and other supplemental insurance available at reasonable premium rates. Paid vacation and sick leave. Nine (9) paid holidays and personal day. Tuition waiver available for State Universities and Community Colleges (up to 6 credits per semester). Education and employment history must be verifiable. Please attach any credentials you claim (degrees, certifications, etc.) to your application.

• Must provide excellent customer service and possess excellent interpersonal skills
• Successful completion of the due diligence process to include, but not limited to, a Level II background check. https://info.flclearinghouse.com

Requisition No: 886561

Agency: Veterans Affairs

Working Title: STAFF ASSISTANT

Pay Plan: Career Service

Position Number: 50000885

Salary: $34,760.18

Posting Closing Date: 11/12/2026

Total Compensation Estimator

Requisition # 886561

STAFF ASSISTANT

FLORIDA DEPARTMENT OF VETERANS' AFFAIRS

VA Regional Office - Bureau of Claims Services

Bay Pines, Pinellas County

Starting Annual Salary: $34,760.18

Paid Bi-Weekly

Excellent retirement package and optional deferred compensation plan. Health, vision, dental, disability, and other supplemental insurance available at reasonable premium rates. Paid vacation and sick leave. Nine (9) paid holidays and personal day. Tuition waiver available for State Universities and Community Colleges (up to 6 credits per semester). Education and employment history must be verifiable. Please attach any credentials you claim (degrees, certifications, etc.) to your application.

Minimum Qualifications

• Must provide excellent customer service and possess excellent interpersonal skills
• Successful completion of the due diligence process to include, but not limited to, a Level II background check. https://info.flclearinghouse.com

Preferred Qualifications

Preference will be given to candidates with the following qualifications:

• Candidate served as a member of the Armed Forces of the United States and separated from such service with an honorable discharge. A DD-214 member copy 4 or comparable document must be provided to receive preference.
• An Associates’ degree from an accredited college or university or an E-4 or above rank may substitute for the required education. Credentials must be provided to receive preference. Direct experience may substitute for the degree requirement on a year for year basis.
• Two (2) years secretarial or clerical experience.
• One (1) year experience in counseling, interviewing, or handling veterans’ affairs.
• Proficiency in proofreading official documents.
• Proficiency in Microsoft Office Suite: Word, Excel, and Outlook.
• Proficiency in web-based applications and employment based internet search.
• Fluency in the English language: speaking, reading and writing.

Position Description

The incumbent is assigned to the state of Florida, VA Regional Office, Bay Pines, Florida Department of Veterans’ Affairs, Bureau of Claims Services. The primary responsibility of the incumbent in this position is to perform administrative and professional administrative duties in support of the Bureau, as follows:

• Use standard office computer for word processing, data entry, and data retrieval from existing department databases. Gather pertinent data and information for preparing reports for review. Collect and maintain statistical data for use in monthly, quarterly, and annual reports. Prepare presentations using graphs and charts from data collected in department databases. Maintain proficiency in Microsoft Word, Excel, Outlook and PowerPoint computer software.
• Greet and screen all persons entering the office to determine level of assistance required. Log each individual into the department computer database.
• Respond to telephone inquiries to determine the level of assistance required. Document calls and assign callers to State Veterans’ Service Officers or direct calls to appropriate VA Medical Center/Outpatient Clinic or other government agency for appropriate assistance.
• Receive and review incoming mail and sort and distribute to appropriate individual for response. Complete forms and documents using department computers, or prepare forms manually if computer is not available. Compose and type routine office correspondence. Maintain privacy of all clients protected health information, and ensure that the office complies with current federal and state privacy regulations.
• Prepare reports correspondence and process routine mail. Review and correct all written documents, paper and computer, prior to being released by the supervisor. Maintain office inventory of equipment and consumable supplies. Order and receive office supplies as necessary.
• Perform other related duties as required to include but not limited to attendance at conference meetings, training and seminars. Assist other Bureau of Claims personnel as required.
• This position is in the Career Service System.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.