Administrative Assistant, Community Reentry (Hybrid)

EAC Network; New York (NY); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Flexible schedules

Hybrid work environment

Paid time off (PTO)

Job summary

EAC Network, a leading not-for-profit provider of social services, is seeking a full-time Administrative Assistant for the Brooklyn/CRAN team. The role supports the Program Director with referrals, intake tracking, data entry, and daily office operations.

Responsibilities include preparing reports, maintaining confidential records, coordinating audits, and serving as a receptionist. The position requires strong communication and Microsoft Office skills, with a hybrid schedule offered.

Qualifications

• High school diploma or educational equivalent required.
• Minimum of one year of work experience in human services, behavioral health, substance use, reentry, or a related service program required.
• Minimum of two years of relevant office or administrative experience required.
• Strong oral and written communication skills and the ability to work cooperatively and professionally with clients, treatment providers, court personnel, government agencies, and community partners.
• Proficiency with Microsoft Office applications, spreadsheets, email, calendars, and database or electronic case management systems necessary to perform work assignments.

Responsibilities

• Assist the Program Director, Supervisors, and Coordinators with the day-to-day administrative operation of CRAN and coordination of program activities.
• Receive, track, and maintain information on CRAN referrals, admissions, pending cases, rejections, and case closures, and assist with client intake scheduling.
• Assist program leadership with preparation of weekly and monthly reports, including referral, admission, case closure, client contact, service, and performance information required by CRAN and CHS.
• Maintain organized and secure electronic and physical program records, including on-site and off-site files, in accordance with confidentiality, records retention, and program requirements.
• Assist with preparation for internal and external audits, chart reviews, and quality assurance activities, and maintain required audit logs and tracking records.
• Answer, screen, and direct telephone calls, emails, referrals, and other inquiries and provide general receptionist and administrative support for the program office.
• Provide administrative coordination with CHS, NYC Department of Correction, courts, treatment providers, community agencies, and other program partners as directed.
• Maintain office supplies and program materials and track MetroCards, client phones, transportation resources, and other program support items as assigned.
• Handle petty cash and MetroCard disbursements and reconciliations in accordance with EAC Network procedures.
• Prepare correspondence, forms, reports, meeting materials, and other documents; perform filing, scanning, copying, calendar management, and general office duties as needed.
• Maintain the confidentiality of client and program information and comply with EAC Network, CHS, DOC, and applicable privacy and security requirements.
• Perform all other relevant duties as determined by program supervision and EAC Network Administration.

Skills

Communication

Data entry

Organization

Client interaction

Education

High School Diploma or equivalent

Tools

Microsoft Office

Electronic case management

Job description

EAC Network, a leading not-for-profit provider of social services, is seeking a full-time Administrative Assistant for the Brooklyn/CRAN team. The role supports the Program Director with referrals, intake tracking, data entry, and daily office operations.

Responsibilities include preparing reports, maintaining confidential records, coordinating audits, and serving as a receptionist. The position requires strong communication and Microsoft Office skills, with a hybrid schedule offered.