Administrative Assistant- Brooklyn & Staten Island CRAN

EAC Network; New York (NY); Hybrid; USD 43,000 - 58,000; Full time

Benefits offered by this job

Flexible/hybrid schedules

Generous PTO

Summer Fridays

401(k) with employer contribution

Public Service Loan Forgiveness (PSLF)

Gold Healthy Workforce Designation (C隐

Job summary

EAC Network is seeking an Administrative Assistant to support the CRAN program in Brooklyn and Staten Island. The role includes managing referrals, intake scheduling, reporting, and coordinating with CHS, DOC, and partners.

The position requires a high school diploma and at least one year in human services or related fields, along with strong MS Office and organizational skills. This is a full-time role with hybrid work options and a focus on confidentiality and accuracy.

Qualifications

• High school diploma or educational equivalent required; degree preferred.
• Minimum of one year of work experience in human services, behavioral health, reentry, or related field.
• Minimum of two years of relevant office or administrative experience.
• Strong communication and organizational skills.

Responsibilities

• Provide administrative support to Program Director and CRAN staff.
• Track referrals, admissions, pending cases, rejections, and closures; assist with client intake scheduling.
• Prepare weekly and monthly reports on referrals, admissions, closures, and service metrics; assist with audits and chart reviews.
• Maintain organized confidential records; assist with office operations, scheduling, and correspondence.
• Coordinate with CHS, DOC, courts, treatment providers, and partners as directed.
• Handle office supplies, MetroCards, client phones, and miscellaneous program support items.

Skills

Communication skills

Organizational skills

Data entry

Microsoft Office

Education

High school diploma

Tools

Microsoft Excel

Database systems

Job description

Join Our Team as a Administrative Assistant!Are you passionate about supporting Behavioral Health & Justice Involved Populations and making a real difference in their lives? EAC Network, a leading not-for-profit social service agency dedicated to helping over 79,000 people through 100 impactful programs across Long Island and NYC, is looking for a dedicated full time Administrative Assistant to join the Brooklyn and Staten Island Community Re-Entry Assistance Network (CRAN).Salary: $24.28/hourSchedule: Monday- Friday: 9AM-5PMLocation: 175 Remsen Street 5th Floor in Brooklyn, NYWhat drives the core purpose of this jobThe Administrative Assistant provides administrative and operational support to the Program Director and CRAN staff. The position supports daily program operations, referral and intake tracking, data entry, record maintenance, scheduling, and general office functions..What are the key Responsibilities:Assist the Program Director, Supervisors, and Coordinators with the day-to-day administrative operation of CRAN and coordination of program activities.Receive, track, and maintain information on CRAN referrals, admissions, pending cases, rejections, and case closures, and assist with client intake scheduling.Assist program leadership with preparation of weekly and monthly reports, including referral, admission, case closure, client contact, service, and performance information required by CRAN and Correctional Health Services (CHS).Maintain organized and secure electronic and physical program records, including on-site and off-site files, in accordance with confidentiality, records retention, and program requirements.Assist with preparation for internal and external audits, chart reviews, and quality assurance activities, and maintain required audit logs and tracking records.Answer, screen, and direct telephone calls, emails, referrals, and other inquiries and provide general receptionist and administrative support for the program office.Provide administrative coordination with CHS, NYC Department of Correction, courts, treatment providers, community agencies, and other program partners as directed.Maintain office supplies and program materials and track MetroCards, client phones, transportation resources, and other program support items as assigned.Handle petty cash and MetroCard disbursements and reconciliations in accordance with EAC Network procedures.Prepare correspondence, forms, reports, meeting materials, and other documents; perform filing, scanning, copying, calendar management, and general office duties as needed.Maintain the confidentiality of client and program information and comply with EAC Network, CHS, DOC, and applicable privacy and security requirements.Perform all other relevant duties as determined by program supervision and EAC Network Administration.What key knowledge, skills, and abilities are required to excel in this role:High school diploma or educational equivalent required; degree preferred.Minimum of one year of work experience in human services, behavioral health, substance use, reentry, or a related service program required.Minimum of two years of relevant office or administrative experience required.Strong oral and written communication skills and the ability to work cooperatively and professionally with clients, treatment providers, court personnel, government agencies, and community partners.Proficiency with Microsoft Office applications, spreadsheets, email, calendars, and database or electronic case management systems necessary to perform work assignments.Strong organizational, data entry, and attention-to-detail skills, including the ability to manage multiple assignments, deadlines, records, and reporting requirements.Ability to maintain confidential and sensitive information and comply with applicable privacy and security.What We Offer:At EAC Network, you will find more than just a job – you will find a supportive work environment committed to your well-being and growth. We champion equity, justice, and belonging, fostering a workplace where every voice is valued and empowered.We offer many roles with flexible and hybrid schedules to help you maintain a healthy work-life balance, and our generous PTO policy and Summer Fridays ensure you have time to recharge. Our commitment to wellness also earned us the Gold Healthy Workforce Designation from Cigna in 2024 and 2025.Additionally, all employees are eligible to participate in EAC Network’s 401(k) plan, and full-time employees receive a 3% employer contribution after one year of service. EAC employees may also be eligible for the Public Service Loan Forgiveness program. At EAC Network, you are part of a team making a difference in our communities across Long Island and New York City, every day.