Referral and Assessment Coordinator - Jail Population Review

EAC Network; New York (NY); On-site; USD 36,000 - 41,000; Full time

Job summary

EAC Network is seeking a dedicated full-time Referral and Assessment Coordinator to support the Jail Population Review Program. The role focuses on managing referrals, coordinating assessments, and collecting collateral documents to ensure timely and accurate reporting.

The position emphasizes working with clinical staff, attorneys, and correctional contacts while maintaining strict confidentiality. Location is Brooklyn, NY, with standard daytime hours.

Qualifications

• High school diploma required.
• Associate's degree preferred.
• Minimum of 2 years of administrative, case coordination, legal, behavioral health, criminal justice, or human services experience.

Responsibilities

• Receive, log, and track referrals for individuals referred through the Jail Population Review process.
• Maintain referral and assessment tracking systems with dates, status, and outcomes.
• Coordinate with clinical staff to identify required collateral information (medical, correctional health, legal records, etc.).
• Request, collect, organize, and upload collateral documents following procedures and confidentiality rules.
• Schedule assessment interviews by video conference when possible, and guide sources and staff on access and logistics.
• Coordinate in-person interview logistics when video is not available, including location details and contacts.
• Communicate with attorneys, courts, correctional contacts, and staff to support timely completion of assessments.
• Monitor deadlines and alert leadership to pending items or delays.
• Maintain accurate documentation of case activity, outreach attempts, and outcomes.
• Assist with administrative reports, summaries, and data submissions as required.
• Ensure all records comply with HIPAA and agency policies.

Skills

Organizational skills

Multitasking

Communication

Confidentiality

Attention to detail

MS Office suite

Education

High school diploma

Associate's degree preferred

Tools

Microsoft Office

Outlook

Excel

Teams

SharePoint

Job description

Job Details: Job Location: 175 Remsen Street 5th Floor, Brooklyn, NY, 11201 - Brooklyn, NY, Position Type: Full Time, Education Level: High School Diploma or Educational Equiv, Salary Range: $26.00 - $30.00Hourly, Travel Percentage: None, Join Our Team as a Referral and Assessment Coordinator!

Are you passionate about supporting the Behavioral Health and Justice Involved population and making a real difference in their lives?

EAC Network, a leading not-for-profit social service agency dedicated to helping over 80,000 people through 100 impactful programs across Long Island and NYC, is looking for a dedicated full time Referral and Assessment Coordinator to join the Jail Population Review Program.

Salary: $26-30/hour

Schedule: 9AM-5PM, Monday - Friday

Location: 175 Remsen Street, 5th Floor in Brooklyn, NY

What drives the core purpose of this job:

The Referral and Assessment Coordinator supports the Jail Population Review initiative by managing referral tracking, assessment scheduling, collateral document collection, and outcome documentation. The position ensures that referrals move efficiently through the assessment process and that clinical staff have the records, scheduling information, and administrative support needed to complete timely assessments and reports.

What are the key responsibilities:

• Receive, log, and track referrals for individuals referred through the Jail Population Review process.
• Maintain referral and assessment tracking systems, including referral date, assignment, due dates, assessment status, report completion, and outcomes.
• Coordinate with clinical staff to identify required collateral information, including medical records, correctional health information, legal documents, criminal history, treatment records, and other relevant documentation.
• Request, collect, organize, and upload collateral documents in accordance with program procedures and confidentiality requirements.
• Schedule assessment interviews by video conference when appropriate and provide clear instructions to referral sources, attorneys, facility contacts, and staff regarding access and logistics.
• Coordinate in-person interview logistics when video conference is not appropriate or available, including instructions, location details, required contacts, and documentation needed.
• Communicate with attorneys, courts, correctional contacts, CJI staff, treatment providers, and internal staff to support timely assessment completion.
• Monitor assessment deadlines and alert the Program Director and clinical staff regarding pending due dates, missing documents, scheduling barriers, or delayed cases.
• Maintain accurate documentation of case activity, outreach attempts, scheduled interviews, received records, outstanding items, and final outcomes.
• Support preparation of administrative reports, referral summaries, outcome tracking, and data submissions as required.
• Ensure all records and communications comply with HIPAA, confidentiality requirements, agency policies, and program protocols.
• Assist with tracking consultant invoices, ensuring they are complete and accurate, and submitting them to Finance in a timely manner for processing.
• Perform other duties as assigned.

What key knowledge, skills, and abilities are required to excel in this role:

• Strong organizational and tracking skills.
• Ability to manage multiple referrals, deadlines, and follow-up tasks at the same time.
• Strong written and verbal communication skills.
• Ability to communicate professionally with attorneys, courts, correctional contacts, funders, providers, and internal staff.
• High attention to detail in data entry, documentation, and file organization.
• Ability to handle confidential information appropriately.
• Familiarity with Microsoft Office, Outlook, Excel, Teams, SharePoint, or similar systems.
• Ability to identify missing information and elevate barriers timely.

Minimum Qualifications:

• High school diploma or equivalent required.
• Associate's degree preferred.
• Minimum of 2 years of administrative, case coordination, legal, behavioral health, criminal justice, or human services experience.

What We Offer:

At EAC Network, you will find more than just a job - you will find a supportive work environment committed to your well-being and growth. We champion equity, justice, and belonging, fostering a workplace where every voice is valued and empowered.

We offer many roles with flexible and hybrid schedules to help you maintain a healthy work-life balance, and our generous PTO policy and Summer Fridays ensure you have time to recharge. Our commitment to wellness also earned us the Gold Healthy Workforce Designation from Cigna in 2024 and 2025.

Additionally, all employees are eligible to participate in EAC Network's 401(k) plan, and full-time employees receive a 3% employer contribution after one year of service. EAC employees may also be eligible for the Public Service Loan Forgiveness program. At EAC Network, you are part of a team making a difference in our communities across Long Island and New York City, every day.