Administrative Assistant (Austin)

Texas Workforce Commission; Austin (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Family Friendly Certified Workplace

Competitive salary

Defined Retirement Benefit Plan

Optional 401(k) and 457 accounts

Medical Insurance

Paid time off

Job summary

Texas Workforce Commission is seeking an Administrative Assistant I for our State Office in Austin. The role is in-office, 8:00 a.m.–5:00 p.m., Monday through Friday, supporting unemployment hearings within the Appeals Department.

Responsibilities include receptionist duties, information relay, and basic administrative tasks under close supervision. Experience with high-volume calls and scheduling is valued.

Qualifications

• Six months of full-time experience in administrative support or clerical administration and related practices.
• Relevant academic credits may be applied toward experience qualifications for this position.

Responsibilities

• Assist as receptionist and relay information to parties in unemployment hearings.
• Support Appeals Department in hearings and other special sessions as required.
• Perform entry-level administrative support for the State Office Appeals Department under supervision.

Skills

Communication

Attention to detail

Phone handling

Data entry

Scheduling

Interpersonal skills

Policy inquiries

Ten-key data entry

Unemployment programs

Fast-paced environment

Outlook

PeopleSoft

Tools

Outlook

PeopleSoft

Job description

Who We Are

Texas Workforce Commission connects people with careers across the state. The Administrative Assistant I is an in-office position at our State Office location in Austin on the north lawn of the Texas State Capitol. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. The selected applicant must be able to work at 101 E. 15th Street in Austin, Texas from 8:00 a.m. to 5:00 p.m., Monday - Friday.

Who We Are

Texas Workforce Commission connects people with careers across the state. The Administrative Assistant I is an in-office position at our State Office location in Austin on the north lawn of the Texas State Capitol. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. The selected applicant must be able to work at 101 E. 15th Street in Austin, Texas from 8:00 a.m. to 5:00 p.m., Monday - Friday.

TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

Who You Are

You have strong communication skills and attention to detail with the ability to handle multiple priorities while meeting strict deadlines.

What You Will Do

The Administrative Assistant I performs as a receptionist and will courteously assist with communicating information to parties involved in unemployment hearings. The Appeals Department holds and hears first level appeals from the original determination in disputed claims for unemployment insurance benefits under the Texas Unemployment Compensation Act; and disputed claims for unemployment insurance under specific federal programs. Upon request the Appeals Department may also be called upon to hold other special hearings. The hearings are mandated by state law and are to be held in a fair and impartial manner. Performs entry-level administrative support work for the State Office Appeals Department of the Texas Workforce Commission. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.

You Will Be Trusted To

• Answer toll free telephone line.
• Receive calls, recording names and phone numbers.
• Return calls to relay pertinent information to participants about the status of hearings.
• Respond to general inquiries on Appeals definitions, policies and procedures.
• Communicate effectively, courteously, and in a professional manner with the public, staff and all internal customers.
• Post information to agency records.
• Maintain office schedules and appointments.
• Must be able to work 8:00a.m. to 5:00p.m.
• Other duties as needed.

You Qualify With

• Six months of full-time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance, and control of forms, records, and reports.
• Relevant academic credits may be applied toward experience qualifications for this position.

You Are a Great Fit With

• Communication skills due to extensive contact with the public, representing in a professional manner.
• Attention to detail, to accurately enter information.
• Demonstrated experience answering high volume telephone line(s).
• Demonstrated experience recording names and phone numbers when answering phone lines.
• Demonstrated experience responding to inquiries on policies and procedures.
• Demonstrated experience maintaining office schedules and appointments.
• Good interpersonal skills to communicate with internal and external customers.
• Demonstrated experience with data and ten-key entry.
• Familiar with unemployment insurance programs.
• Ability to work in a fast-paced environment with emphasis on accuracy.
• PC/Software knowledge, especially Outlook and PeopleSoft

You Gain

• A Family Friendly Certified Workplace.
• Competitive salary: $2,772.36/month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits

Duty involves up to 10% travel within the state of Texas.

Veterans

Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf

TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.