Administrative Assistant

Express Employment Professionals - Cincinnati East; Village of Johnson City (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an Administrative Coordinator / Office Administrator to serve as the primary contact for customers and support daily office operations. The role emphasizes organization, multi-tasking, and a customer‑facing presence in a fast-paced environment.

Pay ranges from $18.00 to $22.00 per hour, based on experience, with a standard Monday–Friday, 8:00 AM–5:00 PM schedule.

Qualifications

• Experience in administrative, office coordination, or customer service roles.
• Strong verbal and written communication skills; professional phone manner.

Responsibilities

• Answer incoming phone calls and provide professional customer service
• Welcome and assist visitors entering the office
• Create, edit, and send customer quotes and proposals
• Follow up with prospective customers regarding open estimates and sales opportunities
• Schedule appointments and coordinate calendars for ownership and sales staff using Microsoft Outlook
• Manage multiple schedules while avoiding conflicts and double-bookings
• Process billing and invoicing through QuickBooks
• Perform accounts receivable follow-up and collections calls
• Maintain electronic and paper filing systems
• Enter and update data accurately in company systems
• Assist with reporting and spreadsheets using Microsoft Excel
• Support general administrative and office operations as needed

Skills

Customer service

Communication

Organization

Multitasking

Tools

Microsoft Outlook

QuickBooks

Microsoft Excel

Job description

Administrative Coordinator / Office Administrator

Pay: $18.00 - $22.00 per hour (based on experience)
Schedule: Monday-Friday, 8:00 AM - 5:00 PM

A growing local service-based company is seeking a highly organized and detail-oriented Administrative Coordinator to serve as the primary point of contact for customers while supporting day-to-day office operations. This role is ideal for someone who enjoys working with people, managing multiple priorities, and helping keep a fast-paced business running smoothly.

Key Responsibilities

• Answer incoming phone calls and provide professional customer service
• Welcome and assist visitors entering the office
• Create, edit, and send customer quotes and proposals
• Follow up with prospective customers regarding open estimates and sales opportunities
• Schedule appointments and coordinate calendars for ownership and sales staff using Microsoft Outlook
• Manage multiple schedules while avoiding conflicts and double-bookings
• Process billing and invoicing through QuickBooks
• Perform accounts receivable follow-up and collections calls
• Maintain electronic and paper filing systems
• Enter and update data accurately in company systems
• Assist with reporting and spreadsheets using Microsoft Excel
• Support general administrative and office operations as needed

Qualifications

• Previous administrative, office management, customer service, or coordinator experience preferred
• Strong proficiency with Microsoft Outlook, including calendar management and scheduling
• Experience with QuickBooks billing and invoicing preferred
• Working knowledge of Microsoft Excel and other Microsoft Office applications
• Excellent phone and interpersonal communication skills
• Strong attention to detail and organizational abilities
• Ability to prioritize tasks and manage multiple responsibilities simultaneously
• Professional, positive, and customer-focused attitude

What We're Looking For

The ideal candidate is someone who can confidently serve as the "face and voice" of the office. This person should be highly organized, comfortable interacting with customers, proactive with follow-up, and capable of keeping schedules, billing, and administrative functions running efficiently.