Administrative Assistant

Hansel Auto Group; Santa Rosa (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

Flexible Spending Plans

401-K

401-K employer contributions

Employee Discounts on vehicles,service

Job summary

Hansel BMW in Santa Rosa, CA, is seeking a highly organized Administrative Assistant to support our sales team, customers, and dealership operations. This full-time onsite role involves educating customers about BMW vehicles and technology, conducting deliveries, and assisting Client Advisors throughout the sales process.

You will manage follow-up, keep BMW Encore communications current, and coordinate appointments while maintaining an excellent customer experience.

Qualifications

• Strong customer service, communication, and organizational skills.
• Advanced attention to detail and ability to manage multiple priorities.
• Passion for technology and the BMW Brand.
• Proficiency in Microsoft Office, including Excel.
• Valid California Driver's License with a clean driving record.
• Ability to pass a background check and drug screening.

Responsibilities

• Educate customers on BMW vehicles, features, technology, and ownership benefits.
• Meet a minimum of 5 BMW Genius engagements per week.
• Conduct vehicle deliveries, product demonstrations, and BMW technology orientations.
• Support Client Advisors throughout the sales process.
• Manage customer follow-up and the BMW Encore Program.
• Maintain knowledge of BMW products and competitor offerings.
• Schedule and coordinate customer appointments for vehicle deliveries, product demonstrations, and BMW technology orientations.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

Tools

Excel

Job description

Hansel BMW is seeking a highly organized and customer-focused BMW Administrative Assistant to support our sales team, customers, and dealership operations.Location: Fully onsite at Hansel BMW in Santa Rosa, CAPosition: Full-TimeKey Responsibilities include, but are not limited to, the following:Customer Experience & BMW Genius:Educate customers on BMW vehicles, features, technology, and ownership benefits.Meet a minimum of 5 BMW Genius engagements per week.Conduct vehicle deliveries, product demonstrations, and BMW technology orientations.Support Client Advisors throughout the sales process.Manage customer follow-up and the BMW Encore Program.Maintain knowledge of BMW products and competitor offerings.Help ensure a world-class customer experience and high customer satisfactionSchedule and coordinate customer appointments for vehicle deliveries, product demonstrations, and BMW technology orientations while maintaining excellent customer communication.Administrative & Sales Support:Prepare and distribute sales, activity, and performance reports.Create and maintain sales and finance schedules.Support inventory management, dealer trades, and vehicle data entry.Answer phones and provide backup reception support.Process dealership paperwork, supply orders, mail, and administrative projects.Conduct website audits and assist with special assignments as needed.Support dealership leadership with professional and confidential administrative assistance.Events & Coordination:Assist with planning, setup, and breakdown of dealership events and meetings.Coordinate event supplies, food orders, and logistics as directed.Qualifications:Strong customer service, communication, and organizational skills.Advanced attention to detail and ability to manage multiple priorities.Passion for technology and the BMW Brand.Proficiency in Microsoft Office, including Excel.Ability to work independently and maintain confidentiality.Retail, hospitality, automotive, or administrative experience preferred.Valid California Driver's License with a clean driving record.Ability to pass a background check and drug screening.Benefits and Perks:Medical InsuranceDental InsuranceVision PlanFlexible Spending Plans401-K401-K employer contributionsEmployee Discounts on vehicles, service and partsPay Defined: The BMW Admin Assistant position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation between $20.00-$23.00.Learn More:We are proud to be a family-owned business with over 60 years in Sonoma County and over 160 years in California. We sell and service nine of the most precious brands in the industry. We take a long-term view about investing in our people and the community. We care about making customers feel great, helping our employees succeed and improving our community! We provide an environment in which everyone can be his or her best. This ensures that our customers get the best experience in the business and our community is a better place.Our Culture:Caring Drives Us!! We care about three things: making customers feel great, helping our employees succeed, and improving our community! We are intensely competitive and provide an environment in which everyone can be their best. This ensures that our customers get the best experience in the business and our community is a better place.See how Caring Drives Us at: https://www.youtube.com/watch?v=2O5JHo_fEHU