System / Network Administrator

Hansel Auto Group; Petaluma (CA); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Employee vehicle discounts

Training & certifications support

Job summary

Hansel Auto Group in Petaluma, CA is seeking a Systems Administrator to own the day-to-day health of our networks, servers, and core systems across multiple locations. This hands-on role provides ownership, mentorship, and the chance to standardize IT practices dealership-wide.

You will implement security measures, provide Tier 2–3 support, and lead projects from start to finish while documenting processes so the team can scale. Travel between Santa Rosa, Petaluma, and Napa is expected.

Qualifications

• At least four years of related IT experience, including hands-on network and server administration.
• High school diploma or equivalent. Relevant certifications (CompTIA, Microsoft, Cisco/Meraki) are a plus.
• Demonstrated ability to troubleshoot effectively — gathering information, isolating causes, and resolving end-user issues.
• Strong written and verbal English communication skills. Spanish is a significant plus, but not required.
• Valid California driver's license, a clean driving record, and reliable transportation for travel between locations.
• Experience in a multi-site environment is preferred. Automotive or dealership experience is a plus, but we will teach you the industry.

Responsibilities

• Maintain and administer our networks, servers, systems, and hardware across all locations.
• Plan, coordinate, and implement security measures that protect company data, systems, and devices.
• Monitor our infrastructure proactively — find and resolve issues before they become outages.
• Troubleshoot and solve problems at the root, and recommend the hardware or software needed to do it properly.
• Provide Tier 2 and Tier 3 support to end users by ticket, phone, and in person.
• Jump in and help the help desk team clear tickets when the queue gets heavy.
• Mentor our junior IT staff — share what you know and help them build real careers in IT.
• Create and maintain clear documentation so the next person can pick up where you left off.
• Build repeatable processes and standards so IT service is consistent no matter who delivers it.
• Lead projects from start to finish, both on your own and as part of the team.

Skills

Network administration

Server administration

Active Directory

Microsoft 365

Troubleshooting

English communication

Spanish language

Education

High school diploma or equivalent

CompTIA/Microsoft/Cisco/Meraki certifications

Tools

NinjaOne RMM

GoTo VoIP

CDK Global

MonDay.com

Job description

Systems AdministratorHansel Auto Group • Information Technology • North Bay Area, CaliforniaLocation: Petaluma, CA — fully on-site, with regular travel between our Santa Rosa, Petaluma, and Napa locationsDepartment: Information TechnologyReports to: IT DirectorEmployment Type: Full-time, non-exemptPay Range: $80,000 – $130,000 per year, depending on experienceAbout the RoleHansel Auto Group is looking for a Systems Administrator to help run and improve the technology that our dealerships depend on every day. Our IT team's mission is to empower Hansel employees to succeed with innovative tools, quality support, and expert leadership — and this role sits right at the center of that.You will own the day-to-day health of our network, servers, and core systems: keeping them available and secure, spotting problems before our users do, and steadily standardizing how things are built so the environment gets cleaner every quarter. You will also be a technical anchor for our help desk team, stepping in on the harder tickets and mentoring our junior technicians as they grow.This is a hands-on job with real ownership. If you like fixing root causes instead of symptoms, writing down how things work, and being the person others trust to get it right, you will do well here.What You'll DoMaintain and administer our networks, servers, systems, and hardware across all locations.Plan, coordinate, and implement security measures that protect company data, systems, and devices.Monitor our infrastructure proactively — find and resolve issues before they become outages.Troubleshoot and solve problems at the root, and recommend the hardware or software needed to do it properly.Provide Tier 2 and Tier 3 support to end users by ticket, phone, and in person.Jump in and help the help desk team clear tickets when the queue gets heavy.Mentor our junior IT staff — share what you know and help them build real careers in IT.Create and maintain clear documentation so the next person can pick up where you left off.Build repeatable processes and standards so IT service is consistent no matter who delivers it.Lead projects from start to finish, both on your own and as part of the team.Our EnvironmentYou do not need to have mastered every item on this list, but you should be comfortable in this neighborhood and eager to learn the rest:Microsoft: Windows 11, Windows Server, Active Directory, Microsoft 365, and Microsoft TeamsNetwork: Cisco Meraki switching, wireless, and security appliancesEndpoint management: NinjaOne for RMM, patching, and device deploymentSecurity: Malwarebytes endpoint protection, MFA, and email security toolingVoice: GoTo cloud-based VoIP phone systemBusiness systems: CDK Global (dealership management system) and Monday.com for work managementWhat Makes Someone Successful HereYou are genuinely interested in technology. You are the one who fixes your family's computers, and you probably watch tech videos for fun.You get real satisfaction out of helping people, including people who are not technical.You adapt well when technology and priorities shift, which in a dealership group they do.You take the work seriously without taking yourself too seriously, and you can receive direct feedback.You can move quickly and keep several things going at once without dropping any of them.You do what you say you will do — our co-workers trust IT to get it right.QualificationsAt least four years of related IT experience, including hands-on network and server administration.High school diploma or equivalent. Relevant certifications (CompTIA, Microsoft, Cisco/Meraki) are a plus.Demonstrated ability to troubleshoot effectively — gathering information, isolating causes, and resolving end-user issues.Strong written and verbal English communication skills. Spanish is a significant plus, but not required.Valid California driver's license, a clean driving record, and reliable transportation for travel between locations.Experience in a multi-site environment is preferred. Automotive or dealership experience is a plus, but we will teach you the industry.Physical Requirements and Pre-EmploymentAble to regularly lift up to 50 pounds to move computers, monitors, and server equipment.Comfortable standing, bending, kneeling, and working with cabling and hardware in offices and server rooms.Must pass a pre-employment background check and drug screen in accordance with applicable law.Pay Defined: The System Administrator Position has a Pay Scale consisting of the following elements and ranges. Wages include a Base Compensation between $80,000 and $130,000 annually.Why Hansel Auto GroupHansel has served the North Bay for generations, and our IT department is committed to continuous improvement and standardization. You will have the backing to fix things properly, a director who wants you to grow, and a team that values doing the job right over doing it fast.We offer competitive pay, medical, dental, and vision coverage, a 401(k), paid time off, employee vehicle purchase and service discounts, and support for training and certifications.How to ApplySubmit your resume along with a short note about the most interesting technical problem you have solved. We read them.*Hansel Auto Group is an equal opportunity employer and considers all qualified applicants without regard to any characteristic protected by law. The posted pay range is what we reasonably expect to pay for this position; actual compensation depends on experience, skills, and qualifications.