Service BDC Associate - Long Beach BMW

Sonic Automotive, Inc.; Long Beach (CA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

401k

PTO

Concierge service

Job summary

Long Beach BMW, part of Sonic Automotive, seeks a Service BDC Associate in Long Beach, CA. You will generate service appointments via the internet and perform cashier duties, using CRM tools to manage inquiries and data.

The role emphasizes customer service excellence and teamwork in a fast-paced dealership setting. Ideal candidates have strong communication skills, ability to work independently, and a track record in high-volume service environments.

Qualifications

• All applicants must be authorized to work in the USA.
• Experience in high-volume call center or commission-driven roles is preferred.
• 2–3 years of high-level customer service or hospitality experience is desirable.

Responsibilities

• Deliver a premium customer experience by replying promptly, professionally and courteously.
• Use lead management tools and CRM to manage inquiries and track interest.
• Enter all customer inquiry data into the CRM accurately.
• Generate and schedule service appointments.
• Prepare reports and documentation in a timely manner.
• Learn all products and services, including inventory, financing and incentives.

Skills

Customer service

CRM software

Lead management

Communication skills

Tools

CRM software

Job description

Service BDC Associate - Long Beach BMW in Long Beach, CA at Sonic Automotive

Location: 1660 East Spring Street
Long Beach, CA 90806

Job Type: Customer Service

Experience: Associate

About

Long Beach BMW is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: $17.00 per hour

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

TheService BDC Agentis responsible for generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs.

This role will also consist of cashier duties.

Duties and Responsibilities:

• Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
• Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate and schedule service appointments.
• Compile all necessary reports, forms and other documentation on a timely basis
• Will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Preferred:

• Previous experience in ahigh-volume call center environment and/or commission driven role.
• At least 2-3 years of previous high level customer / hospitality level service.
• Excellent interpersonaland communication skills.
• Goal-driven to meet and exceed store appointment goals.
• Ability to work independently and as part of a team in a fast paced environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Required:

• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid drivers license.

(The Service BDC Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $17.00.)

• Annual Income Earnings from $48,000 to $60,000 +

Schedule:

• Full Time
• Monday through Saturday availability
• Sundays off

It’s time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it’s easy to see the difference. When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you’ll experience the best that a career in the automotive industry has to offer.

This information will be kept confidential according to EEO guidelines.