Administrative Assistant

Lee Hecht Harrison Nederland B.V.; Richmond (VA); On-site; USD 51,577,000 - 68,770,000; Full time

Job summary

Lee Hecht Harrison Nederland B.V. in Richmond, VA seeks an Administrative Assistant for a contract role to support billing and customer communications. You will manage calls and written inquiries, verify account details, and collaborate with internal teams to resolve discrepancies. Proficiency in Excel and Microsoft Office is required.

The position involves maintaining detailed records, following up on payments, and ensuring timely resolutions in a fast-paced environment.

Qualifications

• 1-3 years of administrative experience
• Proficient in Microsoft Office Suite specifically Excel

Responsibilities

• Communicate clearly and professionally with customers through phone calls and written correspondence.
• Handle inbound and outbound calls to customers to identify and resolve issues preventing payment.
• Investigate account discrepancies, determine errors, and resolve disputes promptly.
• Collaborate with internal departments to address and resolve straightforward disputes or errors.
• Review and research billing information for accuracy, submitting corrections and dispute resolutions as needed.
• Maintain detailed account records using Excel spreadsheets and limited web-based portals.
• Follow up with customers and internal teams to ensure timely resolution and payment compliance.

Skills

Attention to detail

Tech savvy

Multitasking

Organizational skills

Tools

Microsoft Office

Excel

Job description

Administrative Assistant

LHH Recruitment Solutions is currently seeking an Administrative Assistant in Richmond, VA. This is a contract opportunity for a growing and fast paced company.

Responsibilities

• Communicate clearly and professionally with customers through phone calls and written correspondence.
• Handle inbound and outbound calls to customers to identify and resolve issues preventing payment.
• Investigate account discrepancies, determine errors, and resolve disputes promptly.
• Collaborate with internal departments to address and resolve straightforward disputes or errors.
• Review and research billing information for accuracy, submitting corrections and dispute resolutions as needed.
• Maintain detailed account records using Excel spreadsheets and limited web-based portals.
• Follow up with customers and internal teams to ensure timely resolution and payment compliance.

Skills

• Excellent attention to detail
• Ability to pick up on new technology quickly
• Ability to multitask
• Must possess wonderful organizational skills

Qualifications

• 1-3 years of administrative experience
• Proficient in Microsoft Office Suite specifically Excel