Administrative Assistant

Service Corporation International; Ponce (PR); Vor Ort; USD 26.000 - 34.000; Vollzeit

Zusammenfassung

Sci Corp is seeking an administrative assistant to support funeral home and related facilities in Puerto Rico. The role involves greeting families, handling information requests, and processing essential documents with accuracy and empathy.

Responsibilities include preparing permits, certificates, obituaries, and coordinating memorials, while ensuring compliance with regulations. Candidates should have 1–2 years of clerical or customer service experience and strong MS Office skills.

Qualifikationen

• High School diploma or equivalent required.
• 1–2 years in an office clerical or customer service role preferred.
• Experience in fast-paced, customer-focused environments.

Aufgaben

• Greet visitors and provide information on services offered with empathy.
• Prepare and process death certificates, permits, and Veteran’s paperwork.
• Coordinate memorials and related product orders; manage documentation and records.
• Assist with obituaries and liaise with location management, sales, and payroll as needed.
• Serve as receptionist backup and respond to inquiries via phone, internet, and in person.

Kenntnisse

Communication

Organization

Empathy

Confidentiality

Ausbildung

High School Diploma or equivalent

Tools

MS Office Suite

Jobbeschreibung

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Job Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Minimum Requirements

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 00732

Category (Portal Searching): Operations

Job Location: US-PR - Ponce