Field Operations Support Assistant

Service Corporation International; Carolina (PR); On-site; USD 17,000 - 22,000; Full time

Job summary

Service Corporation International seeks an administrative professional to support funeral home, cemetery, or crematory operations in the Carolina area of Puerto Rico. You will greet families, provide information on services, and help process documents, payments, and contracts with care and accuracy.

Role requires at least a high school diploma and 1–2 years in clerical or customer service roles. You’ll work closely with management, sales, and payroll while upholding confidentiality and a strong

Qualifications

• High School or equivalent
• 1 - 2 years of office clerical or customer service experience
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Compassion, integrity, and ability to maintain confidentiality

Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and/or certificates
• Processes Veteran’s Paperwork and marker monument placement paperwork
• Goes over orders and coordinates memorial products and related storage
• Receives and processes payments and contracts
• Greets family members and provides information on services offered
• Assists with obituaries and liaises with location staff as needed
• Maintains professional relationships with county clerks, medical examiners and physicians

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 00984

Category (Portal Searching): Operations

Job Location: US-PR - Carolina

Job Profile ID: P00216

Time Type: Full time

Location Name: Cementerio La Resurreccion