Administrative Assistant

S.E. Combined Services of Florida; Ponce (PR); Vor Ort; USD 21.000 - 26.000; Vollzeit

Zusammenfassung

S.E. Combined Services of Florida in PR, Ponce, is seeking an office clerk to provide administrative support to funeral home operations, greet the public, and relay information about services with genuine compassion.

Responsibilities include preparing death certificates and related paperwork, processing payments and contracts, coordinating memorial orders, and assisting with obituaries and office duties. A High School diploma and 1–2 years in office or customer service are required.

Qualifikationen

• Education: High School or equivalent.
• Experience: 1–2 years in an office clerical or customer service capacity required.
• Experience working in a customer-focused and fast-paced professional environment required.

Aufgaben

• Greet families and visitors and provide information on services with empathy.
• Prepare death certificates, prayer cards and related documents.
• Process payments and contracts and coordinate memorial orders.
• Prepare and distribute daily schedules, reports and documents.
• Assist with obituaries and support Location Management and payroll as needed.
• Acts as backup to Receptionist and maintain confidential records.

Kenntnisse

Customer service

Communication

Organizational skills

Confidentiality

Ausbildung

High School or equivalent

Tools

MS Office Suite

Computers

Jobbeschreibung

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

• Education: High School or equivalent
• Experience: 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 00732

Category (Portal Searching): Operations

Job Location: US-PR - Ponce