Field Operations Support Assistant

Sci Corp; Canóvanas (PR); On-site; USD 28,000 - 36,000; Full time

Job summary

Sci Corp is seeking an organized Office Clerk to support funeral home operations in Canóvanas, PR. The role focuses on clerical tasks, customer service, and accurate documentation to meet client needs.

You will handle certificates, payments, scheduling, and communications with families, professionals, and staff, while maintaining confidentiality and compassionate service. Prior experience in a fast-paced office is preferred.

Qualifications

• 1-2 years of office clerical or customer service experience.
• Excellent verbal and written communication.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and show empathy.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Receives and processes payments and contracts.
• Coordinates memorial orders and manages inventory for vaults and markers.
• Assists with obituaries and payroll as needed.
• Greets family members and communicates needs to staff.
• Ensures documentation complies with regulations and company rules.
• Acts as backup to Receptionist.

Skills

Verbal and written communication

Organizational skills

Compassion and integrity

Confidentiality

Basic math

Customer service mindset

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Job Responsibilities

• Prepares death certificates, prayer cards and related documents


• Completes required permits and or certificates


• Prepares and processes Veteran’s Paperwork


• Prepares marker monument placement paperwork


• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules


• Prepares and distributes daily schedules, reports, and documents


• Receives and processes payments and contracts


• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers


• Orders office supplies


• Oversees the processing of installation orders to grounds and maintenance departments


• Processes accounts payable transactions


• Assists with the preparation of obituaries


• Assists Location Management, Sales, Family Service Counselors and payroll as needed


• Acts as backup to Receptionist


• Greets family members and friends


• Communicates client family’s needs promptly and accurately to the appropriate staff member


• Conveys a sense of concern and empathy with client family members at all times


• Responds to customer inquiries via telephone, internet and in person


• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required


• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience


• MS Office Suite experience preferred


• Basic mathematics skills required


• Good verbal and written communication skills


• Strong organizational skills and detail oriented


• High level of compassion and integrity


• Ability to maintain confidentiality

Postal Code: 00729

Category (Portal Searching): Operations

Job Location: US-PR - Canovanas