Field Operations Support Assistant

Service Corporation International; Carolina (PR); On-site; USD 24,000 - 32,000; Full time

Job summary

Sci Corp is seeking an organized, compassionate administrative assistant to support a funeral home, cemetery, or crematory operations. You will handle clerical tasks, client inquiries, and coordination of memorial products and services.

The role requires 1–2 years of office/clerical experience, High School diploma, and strong communication skills to maintain confidentiality and professionalism in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• 1–2 years of office clerical or customer service experience.
• Experience in a fast-paced professional environment.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and/or certificates.
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers.
• Receives and processes payments and contracts.
• Greets family members and provides information with empathy and tact.
• Responds to customer inquiries via telephone, internet and in person.

Skills

Communication skills

Organizational skills

Attention to detail

Compassion & integrity

Education

High School diploma or equivalent

Tools

MS Office

Office equipment

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 00984

Category (Portal Searching): Operations

Job Location: US-PR - Carolina