Field Operations Support Assistant

Talentify; Naranja (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify is seeking an administrative assistant to join our funeral home team in Florida. You will greet visitors, provide information on services, and support clerical tasks to ensure smooth operations.

The role requires 1–2 years of office experience, high school diploma, and strong communication, organization, and confidentiality. Compassion and empathy are essential when assisting families during difficult times.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of clerical or customer service experience.
• Experience in a fast-paced, customer-focused environment.
• Strong communication and organizational skills essential.
• Ability to maintain confidentiality and demonstrate compassion.

Responsibilities

• Greet visitors and provide information on services offered.
• Prepare and process paperwork for death certificates and memorials.
• Handle payments and contracts accurately.
• Coordinate orders and inventory for memorial products and services.
• Maintain records, schedules, and daily reports.
• Assist with obituaries and payroll as needed.
• Provide empathetic, professional support to families.

Skills

Customer service

Written communication

Verbal communication

Organization

Compassion and integrity

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veterans Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 33032

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Naranja