Field Operations Support Assistant

S.E. Combined Services of Florida; El Paso (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

S.E. Combined Services of Florida is seeking an administrative/clerical assistant to support funeral home, cemetery, and crematory services in a compassionate and professional manner.

The role involves greeting the public, processing documents, handling payments, and coordinating memorial orders in a fast-paced environment. Requirements include a high school diploma and 1–2 years of office or customer service experience.

Qualifications

• High School diploma or equivalent is required.
• 1–2 years of office clerical or customer service experience is required.
• Strong verbal and written communication skills; ability to maintain confidentiality.

Responsibilities

• Prepares and processes documents such as death certificates, prayer cards and related materials.
• Completes required permits and certificates and ensures accuracy for state/federal regulations.
• Receives and processes payments and contracts; assists with obituaries.
• Coordinates orders for memorials and related products; oversees storage inventory for vaults and markers.
• Greets family members and communicates needs promptly to staff; demonstrates compassion and empathy at all times.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Confidentiality

Compassion

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 79938

Category (Portal Searching): Administration and Clerical

Job Location: US-TX - El Paso