Administrative Assistant

Mercy Medical Center, Baltimore, MD; Ellicott City (MD); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health & dental

Wellness credits

PTO & holidays

Tuition reimbursement

Disability benefits

Voluntary benefits

Employee discounts

Rewards program

Job summary

Mercy Medical Center in Maryland is seeking an Administrative Assistant for the Center for Orthopedic Practice. You will support front desk duties, patient flow, and general office tasks in a busy outpatient setting.

Responsibilities include greeting patients, handling calls, verifying insurance, scheduling appointments, collecting co-pays, and assisting with paperwork such as FMLA. This full-time role offers comprehensive benefits and a collaborative team environment.

Qualifications

• High School Diploma or GED.
• At least one year of experience in a medical office.

Responsibilities

• Greet and check-in patients.
• Answer and manage incoming phone calls and patient messages.
• Handle patient registration and verify insurance information.
• Collect co-pays and process payments.
• Schedule, reschedule, and confirm patient appointments.
• Monitor and manage provider schedules to ensure smooth clinic operations.
• Assist patients with FMLA and disability paperwork.
• Maintain a clean, organized front office space.
• Provide exceptional service and support to patients and visitors.

Education

High School Diploma or GED

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Administrative Assistant for our Center for Orthopedic Practice.

Mercy Medical Center is honored to be recognized by Newsweek as one of America\'s Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America\'s Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes\'s America\'s Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you\'re passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, join our Mercy family.

Responsibilities

• Greet and check-in patients with a warm, professional demeanor
• Answer and manage incoming phone calls and patient messages efficiently
• Handle patient registration and verify insurance information
• Collect co-pays and process payments accurately
• Schedule, reschedule, and confirm patient appointments
• Monitor and manage provider schedules to ensure smooth clinic operations
• Sort and distribute incoming faxes and documents appropriately
• Assist patients with FMLA and disability paperwork
• Maintain a clean, organized front office space
• Provide exceptional service and support to patients and visitors
• Other duties as assigned

Requirements

Education and Work Experience

• High School Diploma or GED
• A minimum of one year experience, preferrably in a medical office setting.

Min

USD $21.98/Hr.

Max

USD $36.27/Hr.

Salary Information

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and 'catch up' provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.