Administrative Assistant

Mercy Medical Center, Inc.; Baltimore (MD); Hybrid; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health benefits

403(b) plan

PTO & holidays

Tuition reimbursement

Mental health resources

Disability coverage

Discounts on insurance

Rewards program

Job summary

Mercy Medical Center, Inc. in Baltimore is seeking an Administrative Assistant for the Center for Orthopedic Practice.

This role supports front office operations, directs patient flow, and ensures a positive patient experience in a fast-paced orthopedic setting. You will greet patients, handle registrations, verify insurance, manage calls, schedule appointments, collect payments, and maintain an organized reception area.

Qualifications

• High School Diploma or GED is required.
• One year of experience, preferably in a medical office setting.

Responsibilities

• Greet and check-in patients with a warm, professional demeanor
• Answer and manage incoming phone calls and patient messages efficiently
• Handle patient registration and verify insurance information
• Collect co-pays and process payments accurately
• Schedule, reschedule, and confirm patient appointments
• Monitor and manage provider schedules to ensure smooth clinic operations
• Sort and distribute incoming faxes and documents appropriately
• Assist patients with FMLA and disability paperwork
• Maintain a clean, organized front office space
• Provide exceptional service and support to patients and visitors

Skills

Communication

Customer service

Education

High School Diploma or GED

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Administrative Assistant for our Center for Orthopedic Practice.

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive.

Responsibilities

We are excited to welcome a dedicated and enthusiastic Administrative Assistant to our front office team at The Orthopedic Specialty Hospital at Mercy, a busy and patient-focused orthopedic practice. This is a wonderful opportunity to be part of a supportive, fast‑paced environment where your communication and customer service skills will truly make a difference in the patient experience.

• Greet and check-in patients with a warm, professional demeanor
• Answer and manage incoming phone calls and patient messages efficientlyHandle patient registration and verify insurance information
• Collect co-pays and process payments accurately
• Schedule, reschedule, and confirm patient appointments
• Monitor and manage provider schedules to ensure smooth clinic operations
• Sort and distribute incoming faxes and documents appropriately
• Assist patients with FMLA and disability paperwork
• Maintain a clean, organized front office space
• Provide exceptional service and support to patients and visitors
• Other duties as assigned

Requirements

Education and Work Experience:

• High School Diploma or GED
• A minimum of one year experience, preferrably in a medical office setting.

Min

USD $21.98/Hr.

Max

USD $36.27/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.