Medical Assistant

Mercy Medical Center, Baltimore, MD; Glen Burnie (MD); On-site; USD 25,706 - 42,416; Full time

Benefits offered by this job

Sign-on bonus

Health benefits

Tuition reimbursement

Paid time off

Job summary

Mercy Medical Center in Baltimore, MD seeks a Medical Assistant / Medical Office Specialist to join our Orthopedic practice. This role blends front and back office duties, including patient registration, check-in/out, appointment scheduling, copay/balance collection, patient triage, and supporting clinicians in clinic operations.

The ideal candidate will be proficient with EPIC and Microsoft Office, highly organized, compassionate, and able to thrive in a fast-paced environment.

Qualifications

• Proven experience as Medical Office Specialist, Orthopedics preferred.
• Proficiency with EPIC and Microsoft Office systems.
• Strong organizational and multitasking abilities, with excellent communication.

Responsibilities

• Registering and scheduling patients efficiently and accurately.
• Collecting patient copays and outstanding balances.
• Triaging patients to ensure timely care.
• Assisting with prior authorizations for procedures, imaging, or prescriptions.
• Collaborating with medical staff and team members.
• Maintaining patient records with confidentiality and accuracy.
• Coordinating patient flow during clinic hours to optimize efficiency.
• Upholding high standards of customer service and patient care.
• Upkeep of exam rooms by stocking and cleaning.
• Collecting patient history and supporting direct patient care.
• Following written and oral instructions.
• All other duties as assigned.

Skills

Strong organizational skills

Multitasking

Excellent communication

Empathetic patient care

Education

Medical Assistant Certification

Tools

EPIC

Microsoft Office

Job description

Summary

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

$1500 sign on bonus available for select positions. Effective through December 31, 2026.

We are seeking a skilled Medical Assistant / Medical Office Specialist to join our Orthopedic practice. This position involves both front and back office duties, including patient registration, patient check in/out, appointment scheduling, copay/balance collection, patient triage, assisting medical professionals in an office setting, running patients during clinic hours, and performing insurance verification and prior authorizations. The ideal candidate will provide compassionate care while fostering a collaborative team environment.

Responsibilities

• Registering and scheduling patients efficiently and accurately
• Collecting patient copays and outstanding balances
• Triaging patients and ensuring they receive timely care
• Assisting with prior authorizations for any medical procedures, imaging, or prescriptions
• Collaborating effectively with medical staff and fellow team members
• Maintaining patient records with confidentiality and accuracy
• Coordinating patient flow during clinic hours, optimizing efficiency
• Upholding high standards of customer service and patient care
• Upkeep exam room maintenance by stocking and cleaning rooms
• Collect patient history and work with enhancing direct patient care
• Follow written and oral instructions
• All other duties as assigned

Requirements

• Proven experience as a Medical Office Specialist or similar role in Orthopedics is preferred
• Proficiency in EPIC and Microsoft Office systems
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Compassionate and empathetic demeanor towards patients
• Ability to work and adapt efficiently in a fast paced work environment
• Medical Assistant Certification is a preferred

Min

USD $18.66/Hr.

Max

USD $30.79/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.