Intern

Mercy Medical Center, Inc.; Ellicott City (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

403(b) match

Paid time off & holidays

Tuition reimbursement

Mental health resources

Disability benefits

Voluntary benefits

Discounts on insurance and plans

Rewards & Recognition program

Job summary

Mercy Medical Center, Inc. in Ellicott City offers an internship focused on patient access, data collection, and professional communication to ensure a positive office experience. You will contact patients via phone, email, and Epic software to schedule appointments, while documenting activities per protocol.

The position emphasizes strong customer service, basic office tasks, and collaboration with care teams to support Mercy’s mission and patient care standards.

Qualifications

• High school diploma or GED required; literacy assessment if currently in HS.
• Excellent customer service skills.
• Ability to communicate using multiple tools (phone, email, Epic Software).
• Ability to document attempts per protocols and schedule appointments.

Responsibilities

• Perform basic office functions to facilitate patient access.
• Contact patients via phone, Epic, texting, or email to schedule appointments.
• Document scheduling attempts in Epic and other software as indicated.
• Schedule appointments per practice protocol.

Skills

Excellent customer service

Multiline tools communication

Documenting attempts

Schedule patient appointments

Education

High school diploma or GED

Tools

Epic Software

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring an Intern!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we want to share our vision with you.

Responsibilities

The primary purpose of this position is to perform basic office functions to facilitate patient access into the practice, obtaining accurate patient information and creating a positive office image by responding professionally to all patients, staff and other customers in a manner consistent with the Mercy Medical Center Philosophy.

This position requires that you use your customer service skills to contact patient via phone, Epic software, texting and or email to schedule appointments.

Documenting attempts in Epic and other software as indicated.

Schedule appointments appropriately per practice protocol.

Requirements

• Must possess a high school diploma or GED or if currently enrolled in HS, pass a literacy assessment
• Excellent customer service skills
• Ability to communicate using multiple tools–phone, email, Epic Software
• Ability to document attempts in appropriate software per protocols
• Ability to schedule patient appointments per practice protocol

Min

USD $16.00/Hr.

Max

USD $22.40/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.