Administrative Assistant

SERVPRO of Alamo Heights; San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A restoration franchise in San Antonio is seeking an Administrative Assistant to provide essential support in a fast-paced environment. This role requires strong customer service and organizational skills, as you'll manage billing, scheduling, and internal quality reviews. Candidates should have at least 2 years of relevant experience, proficiency in Microsoft Office, and a high school diploma or GED. This position offers the chance for growth and competitive pay based on experience.

Qualifications

• 2+ years of administrative or office-related experience.
• Experience with billing, quality assurance, and scheduling is a plus.
• Experience in reconstruction and water mitigation is a plus.

Responsibilities

• Complete internal job file quality reviews.
• Answer phone calls on a multiline system.
• Prepare estimates and billing invoices for customers and insurances.
• Coordinate crew and job scheduling.
• Customer contact follow up.

Skills

Excellent customer service skills

Strong attention to detail

Excellent organizational skills

Ability to work in a fast-paced environment

Proficiency in Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Outlook

Xactimate®

Job description

SERVPRO of Alamo Heights Administrative Assistant

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Administrative Assistant. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi‑tasker. If you are self‑motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

• Complete internal job file quality reviews
• Answering phone calls on a multiline system
• Prepare estimates and billing invoices for customers and insurances
• Coordinate crew and job scheduling
• Customer contact follow up
• Note taking and transferring with in systems
• Perform basic accounting functions such as A/P, A/R
• Office administrative duties such as preparing email and written correspondence
• Perform detailed and accurate data entry
• Assist other departments, as needed
• On call 1 week per month required

Position Requirements

• 2+ year(s) of administrative or office-related experience
• Experience with billing, quality assurance, and scheduling a plus
• Experience in Reconstruction and Water mitigation a plus
• Possess polite, confident, and excellent customer service skills, including listening and questioning skills
• Excellent organizational skills and strong attention to detail
• Capability to work in a fast-paced, team‑oriented office environment
• Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED
• Able to successfully complete a background check subject to applicable law

Hours

• 40 hours/week, flexible to work overtime when required, especially during storm
• On-call required
• Vary between 7 a.m. and 7 p.m.

Pay Rate

Competitive pay based on experience

SERVPRO of Alamo Heights is an EOE M/F/D/V employer

Each SERVPRO® Franchise is Independently Owned and Operated. Revised 02.21