Administrative Assistant

Artech Information System LLC; Baton Rouge (LA); On-site; USD 19,286 - 27,552; Part time

Job summary

A leading IT staffing company is seeking an Administrative Assistant to manage day-to-day operations of a call center. The ideal candidate will have 3-5 years of call center experience, proficiency in Microsoft Office, and exceptional customer service skills. Responsibilities include coordinating maintenance department activities and ensuring timely customer service. The position promises a challenging yet rewarding work environment in Baton Rouge, Louisiana.

Qualifications

• 3-5 years of experience in a call center.
• Familiarity with maintenance or construction project management is a plus.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Manage day to day operations of the call center.
• Coordinate maintenance department activities and communication.
• Process work orders and manage the work order database.

Skills

Exceptional customer service skills

Proficiency in Microsoft Office (Excel, Word, Access)

Ability to multi-task

Experience in a call center

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Title: Administrative Assistant

Description: 1 Months (Contract to Hire)

Requirements

• Responsibilities include managing day to day operations of the call center.
• Coordinate all maintenance department activities and work process flow, establishing policy and procedure, effectively communicate with school administration, parents, and students.
• Ensuring timely customer service, processing of work orders, compiling reports to general manager and managing the work order database.
• This position will also spend a portion of his/her time doing administrative work.
• Ideal candidate will possess 3-5 years’ experience in a call center.
• Familiarity with a maintenance or construction project management, architectural, or engineering environment would be a plus.
• Must be proficient with all Microsoft Office (i.e. Excel, Word, Access) programs, have exceptional customer service skills, ability to multi-task and efficiently work in fast-paced, high-pressure environment.