Customer Support Representative

Artech Information System LLC; Hauppauge (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading IT staffing company located in Hauppauge, New York is seeking a dedicated Customer Service Representative to provide front-line support via phone to both internal and external customers. The role involves assisting customers through the inventory process and answering queries regarding equipment operation. Ideal candidates will possess a high school diploma, have prior customer service experience, and show strong communication and computer skills. Join this dynamic team to contribute to customer satisfaction in a fast-paced environment.

Qualifications

• High school diploma or equivalent level required.
• Prior customer service experience is preferable.
• Excellent communications skills necessary.
• Must be computer literate and have exposure to Windows environment.

Responsibilities

• Provide front-line customer service support via phone.
• Assist customers during all phases of the inventory process.
• Maintain response times and abandon rates as goals define.
• Coordinate operational activities for timely processing of requests.
• Serve as a liaison with various internal teams to support customers.
• Document customer interactions and resolutions in database.
• Obtain knowledge of product functionality and troubleshooting.
• Maintain knowledge of current computer programs used.

Skills

Excellent communications skills

Customer service experience

Computer literate

Familiarity with Windows environment

Education

HS diploma or equivalent

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Provides front-line customer service support via phone to all Client’s internal and external customers.

Responsibilities

• Provides assistance to customers during all phases of the inventory process.
• Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
• Maintains appropriate response times and abandon rates as defined in the department’s goals.
• Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
• Serves as a liaison to assist client care teammates, account managers, IT and operations staff at all levels to support the needs of the customers.
• Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
• Obtains a working knowledge of product functionality/ performance and troubleshooting methodologies to assist clients when they call in for assistance.
• Maintains a working knowledge of the computer programs currently in use in the department.
• Performs other duties as assigned.

Qualifications

• HS diploma or equivalent level required.
• Prefer some prior customer service experience.
• Excellent communications skills.
• Computer literate; exposure to Windows environment.