Admin Team Lead - Service & Order Coordinator

Rite-Hite; Morehead (KY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health & Well-being benefits

Retirement savings plan (401(k))

Paid holidays and vacation

Job summary

Arbon Equipment, a Rite‑Hite Company, seeks an experienced administrator to ensure customer satisfaction by timely and professional order administration. You will lead 6–12 staff across CSR, Service, and Installation functions, coaching them to perform at a high level and maintaining compliance with quality processes.

You will coordinate with customers, vendors, sales, and subcontractors to gather and relay order information, manage files, and expedite workflows to meet customer requirements.

Qualifications

• Associates degree (A.A.) from two-year college or university, or equivalent.
• Excellent problem solving ability and strong communication skills.

Responsibilities

• Lead, train, and coach 6–12 administrative staff to ensure efficient operations.
• Enter and administer orders for Rite-Hite and allied equipment vendors; maintain smooth order flow.
• Enter, schedule, and dispatch service and installation orders.
• Review vendor invoices and time cards; ensure accurate data for payment and reporting.
• Assist management and sales in resolving collections and ensure timely invoice payments.
• Consolidate shipments to minimize freight costs while meeting customer needs.

Skills

Problem solving

Communication skills

Leadership

Education

Associate degree

Job description

Arbon Equipment, a Rite‑Hite Company, seeks an experienced administrator to ensure customer satisfaction by timely and professional order administration. You will lead 6–12 staff across CSR, Service, and Installation functions, coaching them to perform at a high level and maintaining compliance with quality processes.

You will coordinate with customers, vendors, sales, and subcontractors to gather and relay order information, manage files, and expedite workflows to meet customer requirements.