Admin Team Leader

Rite-Hite; North Carolina; On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

Life and disability insurance

Job summary

Arbon Equipment, a Rite-Hite Company, is seeking a Service Coordinator to lead administrative operations for service and installation orders. You will manage order entry, scheduling, dispatch, and coordination between customers, vendors, and field teams.

This role supports a team of 6–12 administrative staff, provides coaching, and ensures compliance with quality processes. Strong communication, problem-solving, and organizational skills are essential to keep orders flowing and freight costs

Qualifications

• Requires Associate degree or 1–2 years related experience.
• Excellent problem-solving and communication skills.
• Ability to lead and coach a team as needed.

Responsibilities

• Enter and administer orders for Rite-Hite and allied equipment vendors.
• Maintain a smooth order flow, assure release dates and shipping schedules meet customer requirements.
• Schedule, dispatch service and installation orders.
• Review vendor invoices and properly enter into the system for payment.
• Assist management and sales personnel in resolving collections issues and ensure timely payment of invoices.
• Coordinate shipments to minimize freight costs while meeting customer requirements.
• Monitor and review completed job files to minimize profit erosion.

Skills

Leadership

Communication

Problem solving

Time management

Education

Associates degree or equivalent experience

Job description

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation.Job Description:This position is responsible for ensuring customer satisfaction by timely and professional administration equipment and/or service orders. In addition, this person will provide work direction to 6-12 administrative staff and serve as a reference person for day to day operations.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.The incumbent must be fully trained and able to function as a CSR, Service Coordinator, Service Administrator, or Installation Coordinator as needed based on the group they are the Lead for, able to act as a resource for all three areas as needed.This position is responsible for training, coaching, and assisting the assigned team.Monitors performance of assigned staff. If performance issues are identified with assigned staff members, this position brings these to the attention of the appropriate manager for corrective action.This position is responsible for maintaining compliance to Arbon Quality Business Processes as they pertain to administrative procedures.This position acts as the focal point for the gathering and dissemination of information between customers, vendors, sales personnel, subcontractors, and the Service or Install Departments for orders. This position is responsible for gathering necessary order related information from all parties and assuring it is accurately communicated to those who need it. If unable to secure necessary information, this position is responsible for securing the assistance of the appropriate Manager, as needed.Create and maintain accurate and complete job files, and monitor job files of assigned staff.Enter and administer orders for both Rite-Hite and allied equipment vendors following the appropriate procedures for each vendor. Maintain a smooth order flow, assure release dates and shipping schedule meet customer requirements. Expedite orders when necessary.Enter, schedule, and dispatch service and installation orders.Review vendor invoices for accuracy and properly enter into the system for payment.Review Technician time cards and enter into the service system.Process all submittals, contracts, insurance certificates, and any other similar documents necessary to release and invoice orders.Assist the management team and sales personnel in resolving collections issues. This includes effectively interfacing with customers to ascertain and document billing procedures to assure timely payment of Arbon invoices.Work to consolidate shipments to minimize freight costs while meeting customer requirements, and coordinates freight where possible.Review completed job files to ensure that profit erosion is minimized. Analyze and communicate variances to appropriate Manager.PRINCIPAL ACCOUNTABILITIESEffective leadership of all assigned staff.Effective order processing.SUPERVISORY RESPONSIBILITIESThis position does not directly supervise staff. However, it does serve as a leadership resource to assigned staff and makes the Manager aware of issues requiring supervisory attention within the assigned group. Supervisory responsibilities (hiring, setting objectives, corrective action, etc.) are performed by the Manager.Required Experience:Associates degree (A. A.) from two-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. In addition, this position requires excellent problem solving ability as well as excellent communication skills.What We OfferAt Arbon Equipment – A Rite-Hite Company, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.Time for You: Paid holidays, vacation time, and personal/sick days each year.Join us and build a career where you’re supported – at work and beyond.Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.