Customer Support Admin Assistant

Rite-Hite Company; Wilson (NC); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health & Well-being

Financial Security

Time for You

Job summary

Arbon Equipment, a Rite-Hite Company, is seeking an Administrative Assistant to join our Contact Center. You will be the first point of contact for customers, handling inbound calls, documenting interactions, creating work orders, and coordinating with districts and sales to resolve inquiries.

The role requires a high school diploma and at least 2 years in customer service or a call center, the ability to manage high call volumes, strong communication, and reliability for a 10:00 a.m.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of experience in customer service, call center, dispatching, or a related role.
• Ability to manage high call volumes while maintaining professionalism and efficiency.
• Proficiency with basic computer applications.
• Strong verbal and written communication skills.
• Reliable attendance and punctuality.
• Ability to work the 10:00 a.m. - 7:00 p.m. shift.
• Ability to remain seated for extended periods during scheduled shifts.

Responsibilities

• Answer and manage inbound customer calls and document interactions.
• Create work orders and opportunities for districts and sales.
• Collaborate with internal teams to resolve inquiries and meet service standards.
• Maintain accurate records and participate in ongoing meetings and coaching.

Skills

Active listening

Customer service

Verbal communication

Written communication

Time management

Typing

Teamwork

Education

High school diploma or equivalent

Tools

Basic computer applications

Job description

Arbon Equipment, a Rite-Hite Company, is seeking an Administrative Assistant to join our Contact Center. You will be the first point of contact for customers, handling inbound calls, documenting interactions, creating work orders, and coordinating with districts and sales to resolve inquiries.

The role requires a high school diploma and at least 2 years in customer service or a call center, the ability to manage high call volumes, strong communication, and reliability for a 10:00 a.m.