Admin Team Leader

Rite-Hite; Morehead (KY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health & Well-being benefits

Retirement savings plan (401(k))

Paid holidays and vacation

Job summary

Arbon Equipment, a Rite‑Hite Company, seeks an experienced administrator to ensure customer satisfaction by timely and professional order administration. You will lead 6–12 staff across CSR, Service, and Installation functions, coaching them to perform at a high level and maintaining compliance with quality processes.

You will coordinate with customers, vendors, sales, and subcontractors to gather and relay order information, manage files, and expedite workflows to meet customer requirements.

Qualifications

• Associates degree (A.A.) from two-year college or university, or equivalent.
• Excellent problem solving ability and strong communication skills.

Responsibilities

• Lead, train, and coach 6–12 administrative staff to ensure efficient operations.
• Enter and administer orders for Rite-Hite and allied equipment vendors; maintain smooth order flow.
• Enter, schedule, and dispatch service and installation orders.
• Review vendor invoices and time cards; ensure accurate data for payment and reporting.
• Assist management and sales in resolving collections and ensure timely invoice payments.
• Consolidate shipments to minimize freight costs while meeting customer needs.

Skills

Problem solving

Communication skills

Leadership

Education

Associate degree

Job description

At Arbon Equipment, a Rite-Hite Company, your work makes an impact.

We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation.

Job Description

This position is responsible for ensuring customer satisfaction by timely and professional administration equipment and/or service orders. In addition, this person will provide work direction to 6-12 administrative staff and serve as a reference person for day to day operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

The incumbent must be fully trained and able to function as a CSR, Service Coordinator, Service Administrator, or Installation Coordinator as needed based on the group they are the Lead for, able to act as a resource for all three areas as needed.

This position is responsible for training, coaching, and assisting the assigned team.

Monitors performance of assigned staff. If performance issues are identified with assigned staff members, this position brings these to the attention of the appropriate manager for corrective action.

This position is responsible for maintaining compliance to Arbon Quality Business Processes as they pertain to administrative procedures.

This position acts as the focal point for the gathering and dissemination of information between customers, vendors, sales personnel, subcontractors, and the Service or Install Departments for orders. This position is responsible for gathering necessary order related information from all parties and assuring it is accurately communicated to those who need it. If unable to secure necessary information, this position is responsible for securing the assistance of the appropriate Manager, as needed.

Create and maintain accurate and complete job files, and monitor job files of assigned staff.

Enter and administer orders for both Rite-Hite and allied equipment vendors following the appropriate procedures for each vendor. Maintain a smooth order flow, assure release dates and shipping schedule meet customer requirements. Expedite orders when necessary.

Enter, schedule, and dispatch service and installation orders.

Review vendor invoices for accuracy and properly enter into the system for payment.

Review Technician time cards and enter into the service system.

Process all submittals, contracts, insurance certificates, and any other similar documents necessary to release and invoice orders.

Assist the management team and sales personnel in resolving collections issues. This includes effectively interfacing with customers to ascertain and document billing procedures to assure timely payment of Arbon invoices.

Work to consolidate shipments to minimize freight costs while meeting customer requirements, and coordinates freight where possible.

Review completed job files to ensure that profit erosion is minimized. Analyze and communicate variances to appropriate Manager.

Principal Accountabilities

Effective leadership of all assigned staff.

Effective order processing.

Supervisory Responsibilities

This position does not directly supervise staff. However, it does serve as a leadership resource to assigned staff and makes the Manager aware of issues requiring supervisory attention within the assigned group. Supervisory responsibilities (hiring, setting objectives, corrective action, etc.) are performed by the Manager.

Required Experience

Associates degree (A. A.) from two-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. In addition, this position requires excellent problem solving ability as well as excellent communication skills.

What We Offer

At Arbon Equipment – A Rite-Hite Company, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.
• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you’re supported – at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.