Admin Team Leader

Arbon Equipment Corporation; Whitehall Shores (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance from company

Retirement savings plan (401k)

Paid holidays and vacation

Job summary

Arbon Equipment Corporation is seeking a Service Coordinator/Administrator lead to ensure timely, professional administration of orders and to guide a team of 6–12 administrative staff. You will oversee order entry, scheduling, invoicing, and cross-department communication to keep projects on track.

The role requires problem-solving and strong communication skills, with duties spanning training, performance monitoring, and alignment with quality processes.

Qualifications

• Associates degree or 1–2 years related experience.
• Excellent problem solving ability.
• Excellent communication skills.

Responsibilities

• Lead and train 6–12 administrative staff.
• Act as a resource for CSR, Service Coordinator, Service Administrator, or Installation Coordinator as needed.
• Monitor performance of assigned staff and address issues with the Manager.
• Maintain compliance with administrative procedures.
• Coordinate information between customers, vendors, sales, subcontractors, and departments.
• Enter and administer orders for Rite-Hite and allied vendors.
• Maintain smooth order flow and meet shipping schedules.
• Expedite orders when necessary.
• Review vendor invoices and time cards.
• Support collections with management and sales teams.
• Consolidate shipments to minimize freight costs.

Skills

Communication skills

Problem solving

Leadership

Organizational skills

Education

Associate degree or equivalent experience

Job description

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation.

Job Description: This position is responsible for ensuring customer satisfaction by timely and professional administration equipment and/or service orders. In addition, this person will provide work direction to 6-12 administrative staff and serve as a reference person for day to day operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The incumbent must be fully trained and able to function as a CSR, Service Coordinator, Service Administrator, or Installation Coordinator as needed based on the group they are the Lead for, able to act as a resource for all three areas as needed.

This position is responsible for training, coaching, and assisting the assigned team.

Monitors performance of assigned staff.

If performance issues are identified with assigned staff members, this position brings these to the attention of the appropriate manager for corrective action.

This position is responsible for maintaining compliance to Arbon Quality Business Processes as they pertain to administrative procedures.

This position acts as the focal point for the gathering and dissemination of information between customers, vendors, sales personnel, subcontractors, and the Service or Install Departments for orders.

This position is responsible for gathering necessary order related information from all parties and assuring it is accurately communicated to those who need it.

If unable to secure necessary information, this position is responsible for securing the assistance of the appropriate Manager, as needed.

Create and maintain accurate and complete job files, and monitor job files of assigned staff.

Enter and administer orders for both Rite-Hite and allied equipment vendors following the appropriate procedures for each vendor.

Maintain a smooth order flow, assure release dates and shipping schedule meet customer requirements.

Expedite orders when necessary.

Enter, schedule, and dispatch service and installation orders.

Review vendor invoices for accuracy and properly enter into the system for payment.

Review Technician time cards and enter into the service system.

Process all submittals, contracts, insurance certificates, and any other similar documents necessary to release and invoice orders.

Assist the management team and sales personnel in resolving collections issues.

This includes effectively interfacing with customers to ascertain and document billing procedures to assure timely payment of Arbon invoices.

Work to consolidate shipments to minimize freight costs while meeting customer requirements, and coordinates freight where possible.

Review completed job files to ensure that profit erosion is minimized.

Analyze and communicate variances to appropriate Manager.

PRINCIPAL ACCOUNTABILITIES

Effective leadership of all assigned staff.

Effective order processing.

SUPERVISORY RESPONSIBILITIES

This position does not directly supervise staff. However, it does serve as a leadership resource to assigned staff and makes the Manager aware of issues requiring supervisory attention within the assigned group.

Supervisory responsibilities (hiring, setting objectives, corrective action, etc.) are performed by the Manager.

Required Experience

Associates degree (A. A.) from two-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. In addition, this position requires excellent problem solving ability as well as excellent communication skills.

What We Offer

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance.
• A robust well-being program with an opportunity to receive an extra day off and more.
• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you’re supported – at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

Rite-Hite is a world leader in the manufacture, sale, and service of loading dock equipment, industrial doors, safety barriers, HVLS fans, industrial curtain walls, and more - all designed to improve safety, security, productivity, energy savings, and environmental control. Watch Rite-Hite's Always Looking Ahead video below to learn more.