Admin Team Lead, Service & Install Ops

Arbon Equipment Corporation; Whitehall Shores (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance from company

Retirement savings plan (401k)

Paid holidays and vacation

Job summary

Arbon Equipment Corporation is seeking a Service Coordinator/Administrator lead to ensure timely, professional administration of orders and to guide a team of 6–12 administrative staff. You will oversee order entry, scheduling, invoicing, and cross-department communication to keep projects on track.

The role requires problem-solving and strong communication skills, with duties spanning training, performance monitoring, and alignment with quality processes.

Qualifications

• Associates degree or 1–2 years related experience.
• Excellent problem solving ability.
• Excellent communication skills.

Responsibilities

• Lead and train 6–12 administrative staff.
• Act as a resource for CSR, Service Coordinator, Service Administrator, or Installation Coordinator as needed.
• Monitor performance of assigned staff and address issues with the Manager.
• Maintain compliance with administrative procedures.
• Coordinate information between customers, vendors, sales, subcontractors, and departments.
• Enter and administer orders for Rite-Hite and allied vendors.
• Maintain smooth order flow and meet shipping schedules.
• Expedite orders when necessary.
• Review vendor invoices and time cards.
• Support collections with management and sales teams.
• Consolidate shipments to minimize freight costs.

Skills

Communication skills

Problem solving

Leadership

Organizational skills

Education

Associate degree or equivalent experience

Job description

Arbon Equipment Corporation is seeking a Service Coordinator/Administrator lead to ensure timely, professional administration of orders and to guide a team of 6–12 administrative staff. You will oversee order entry, scheduling, invoicing, and cross-department communication to keep projects on track.

The role requires problem-solving and strong communication skills, with duties spanning training, performance monitoring, and alignment with quality processes.