Admin Assistant

colemanwm; Juneau (AK); On-site; USD 38,000 - 54,000; Full time

Job summary

Coleman is seeking an Service Center Administrative Assistant to support front office operations in Alaska. This role handles mail, scheduling, claims processing, and customer communications to ensure smooth daily operations.

Responsibilities include assisting with timecard data, resolving pay issues with staff, answering phones, greeting visitors, and coordinating with the corporate office on information requests and quote packages for COD and corporate customers.

Qualifications

• High School diploma or GED is required.
• Preferred: Previous experience in office administration.
• Strong multitasking and communication skills required.

Responsibilities

• Separate and process all incoming mail, faxes and emails addressed to location.
• Process requests for information from corporate office and prepare quote packages for COD and corporate customers.
• Retrieve claims and documents received in the mail from customers and disperse them as needed.
• Print and organize documents retrieved from email.
• Check mail and disperse as needed.
• Perform customer care duties including communicating with customers regarding driver arrival times, scheduling pick-ups and drop-offs, taking in claims, etc.

Skills

Company software knowledge

Interpersonal communication

Organizational skills

Multitasking

Education

High School diploma or GED

Job description

Job Summary:

The Service Center Administrative Assistant will assist in the day-to-day operations of front office claims, billing, and scheduling.

Essential Functions and Duties:

• Separate and process all incoming mail, faxes and emails addressed to location
• Process requests for information from corporate office, prepare quote packages for COD and corporate customers
• Retrieve claims and documents received in the mail from customers and disperse them as needed
• Print and put in order all documents retrieved out of email
• Check mail and disperse as needed
• Perform customer care duties including communicating with customers regarding driver arrival times, scheduling pick-ups and drop-off times, taking in claims, etc.
• Assist with collecting timecard information and working with other office staff to resolve pay issues
• Answer all incoming calls and direct to respective parties
• Greet all visitors who come into front office

Knowledge, Skills and Abilities:

• Knowledge of company software
• Interpersonal communication
• Organizational skills
• Ability to multitask

Required Education and Experience:

• Required: High School diploma or GED
• Preferred: Previous experience in office administration

Working Conditions:

• Indoors
• Office Environment
• Sitting for long periods of time
• Frequent use of telephone

Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today!