Front Office & Claims Admin Specialist

Coleman Worldwide Moving; Tampa (FL); On-site; USD 22,000 - 25,000; Full time

Job summary

The Service Center Administrative Assistant at Coleman Worldwide Moving in Tampa assists front office claims, billing, and scheduling to support daily operations. The role involves mail/email processing, customer communications, and coordinating driver pickup/drop-off times.

Requires a High School diploma or GED and prior office administration experience; good organizational and multitasking skills are essential to ensure accurate documentation and responsive service to customers.

Qualifications

• High School diploma or GED required.
• Prior office administration experience preferred.
• Proficiency with standard office software and equipment.

Responsibilities

• Separate and process all incoming mail, faxes and emails addressed to location.
• Process requests for information from corporate office and prepare quote packages.
• Retrieve claims and documents received in the mail and disperse them as needed.
• Print and organize documents retrieved from email.
• Check mail and disperse as needed.
• Perform customer care duties including communicating with customers about driver arrival times and scheduling pickups/drop-offs.
• Assist with collecting timecard information and resolving pay issues with staff.
• Answer all incoming calls and direct to respective parties.
• Greet all visitors who come into front office.

Skills

Knowledge of company software

Interpersonal communication

Organizational skills

Ability to multitask

Education

High School diploma or GED

Previous office administration experience

Job description

The Service Center Administrative Assistant at Coleman Worldwide Moving in Tampa assists front office claims, billing, and scheduling to support daily operations. The role involves mail/email processing, customer communications, and coordinating driver pickup/drop-off times.

Requires a High School diploma or GED and prior office administration experience; good organizational and multitasking skills are essential to ensure accurate documentation and responsive service to customers.