ADA Compliance Case Manager

Virginia Tech; Blacksburg (VA); On-site; USD 31,000 - 52,000; Full time

Job summary

Virginia Tech is seeking a Case Manager who reports to the Director of ADA & Accessibility Services to support the CRCPE units. You will create and maintain accommodation case files and manage ADA forms, ensuring timely, sensitive handling.

The role requires onsite presence, administrative duties, tracking data, generating reports, and coordinating with staff, students, and partners while upholding confidentiality.

A criminal conviction check is required.

Qualifications

• Bachelor's degree or equivalent with experience in conflict management or case management.
• Proficiency with Word, Excel, PowerPoint and data handling.
• Strong administrative and confidentiality skills.

Responsibilities

• Create and maintain accommodation case files.
• Manage, distribute, receive, and review ADA forms; create case files.
• Assign cases to accommodation specialists; track status and databases.
• Provide onsite office coverage and visitor assistance.
• Triage calls/visitors and respond to CRCPE inquiries; prepare reports.
• Coordinate events and support fiscal/operations matters.

Skills

Microsoft Word

Excel

PowerPoint

Interpersonal skills

Confidential handling

Communication skills

Organizational skills

Education

Bachelor's degree in related field

Job description

Virginia Tech is seeking a Case Manager who reports to the Director of ADA & Accessibility Services to support the CRCPE units. You will create and maintain accommodation case files and manage ADA forms, ensuring timely, sensitive handling.

The role requires onsite presence, administrative duties, tracking data, generating reports, and coordinating with staff, students, and partners while upholding confidentiality.

A criminal conviction check is required.