Case Manager

Virginia Polytechnic Institute and State University (VT); Blacksburg (VA); On-site; USD 47,000 - 57,000; Full time

Job summary

Virginia Tech is seeking a Case Manager for the Office for Civil Rights Compliance and Prevention Education (CRCPE). The role supports multiple units, creates ADA case files, tracks status, and maintains related databases.

The position requires strong administrative skills and the ability to handle confidential information with discretion. Onsite presence is required to provide in-person administrative support, assist visitors, and coordinate internal/external reporting.

Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience with employee and/or student conflict management, or case management.
• Proficiency with Microsoft Word, Excel, PowerPoint.
• Strong administrative skills.
• Ability to work with sensitive information and in stressful situations in a professional and confidential manner.
• Excellent interpersonal and organizational skills.
• Excellent communication skills, including the ability to communicate with large and diverse audiences.
• Ability to monitor case management using a database or case management software.
• Ability to work collaboratively with students, employees, and partners.
• Ability to appropriately collect, maintain, share, and safeguard sensitive information and maintain confidentiality.

Responsibilities

• Create and maintain accommodation case files and manage forms.
• Track case status and maintain ADA interactive process data.
• Provide onsite office coverage and assist visitors seeking information.
• Triages calls/visitors and responds to inquiries for CRCPE, ADA email and training.
• Prepare information for internal/external reporting and coordinate events.
• Provide administrative support to CRCPE directors and operations coordination.

Skills

Microsoft Office

Administrative skills

Confidential handling

Interpersonal skills

Communication skills

Case management software

Collaboration

Data sensitivity

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Description

Reporting to the Director of ADA & Accessibility Services (ADAAS), the Case Manager often serves as the initial point of contact for several units in the Office for Civil Rights Compliance and Prevention Education (CRCPE) and must ensure matters are handled in a timely, sensitive, and confidential manner. The Case Manager will support units within CRCPE. The position will create and maintain accommodation case files. The position will manage, distribute, receive, and review ADA forms; create case files; assign cases to accommodation specialists; track case status; and maintain databases related to the ADA interactive process.

The incumbent assists in providing onsite office coverage and with receiving visitors to the office. In this capacity, the incumbent may provide resource information to visitors or callers seeking assistance. The position supports the daily activities of the office including but not limited to: triaging calls/visitors; responding to inquiries on the CRCPE, CRCPE training, and ADA email addresses and handling other office correspondence; referring issues to the appropriate resources; developing and maintaining systems for tracking and retrieving data related to mandated workshops; generating and reconciling reports; assisting and preparing information to meet internal and external reporting requirements; and assisting with event preparation and coordination. The position provides administrative support to directors of different units within CRCPE and provides backup support as needed to the operations coordinator in coordinating fiscal and other operations matters for the department.

This position requires a majority onsite presence to provide onsite administrative support.

Required Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience with employee and/or student conflict management, or case management.
• Proficiency with software applications such as Microsoft Word, Excel, PowerPoint.
• Strong administrative skills.
• Ability to work with sensitive information and in stressful situations in a professional and confidential manner.
• Excellent interpersonal and organizational skills.
• Excellent communication skills, including the ability to communicate with large and diverse audiences.
• Ability to monitor case management using a database or case management software.
• Ability to work collaboratively with students, employees, and partners.
• Ability to appropriately collect, maintain, share, and safeguard sensitive information and maintain confidentiality.

Preferred Qualifications

• Case management experience in a legal or regulatory compliance environment
• Experience with ADA, equal employment opportunity (EEO), civil rights or related compliance laws, regulations, and principles
• Experience in higher education, civil rights compliance, or human resources
• Experience maintaining confidentiality of sensitive data
• Knowledge of digital accessibility and accessible event best practices
• Experience conducting benchmarking research, data analysis, or data entry

Pay Band

4

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

Commensurate with experience up to $52,000

Hours per week

40

Review Date

September 21, 2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto,Ut Prosim(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Marisela Garzaat [e-mail] regular business hours at least 10 business days prior to the event.