ADA Case Coordinator

Commonwealth of VA Careers; Blacksburg (VA); On-site; USD 47,000 - 57,000; Full time

Job summary

Virginia Tech is seeking a Case Manager to support the Office for Civil Rights Compliance and Prevention Education (CRCPE). The role involves creating and maintaining accommodation case files, managing ADA forms, and tracking case status with a focus on confidentiality.

A strong administrative background and experience with sensitive information are essential. The position requires majority onsite presence to support daily CRCPE operations, respond to inquiries, generate reports, and assist with

Qualifications

• Bachelor's degree or equivalent combination of education and experience in conflict management or case management.
• Proficiency with Microsoft Word, Excel, PowerPoint.
• Strong administrative skills.
• Ability to handle sensitive information confidentially.
• Excellent interpersonal and organizational skills.
• Excellent communication with diverse audiences.
• Ability to monitor case management using a database or software.
• Ability to collaborate with students, employees, and partners.

Responsibilities

• Create and maintain accommodation case files.
• Manage ADA forms, assign cases, track status, and maintain related databases.
• Provide onsite office support and assist visitors.
• Triage calls/visitors and respond to inquiries about CRCPE, training, and ADA emails.
• Prepare information for internal and external reporting and coordinate events.

Skills

Bachelor's degree

Administrative skills

Strong interpersonal skills

Excellent communication

Handle sensitive information

Organizational skills

Data tracking

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

Virginia Tech is seeking a Case Manager to support the Office for Civil Rights Compliance and Prevention Education (CRCPE). The role involves creating and maintaining accommodation case files, managing ADA forms, and tracking case status with a focus on confidentiality.

A strong administrative background and experience with sensitive information are essential. The position requires majority onsite presence to support daily CRCPE operations, respond to inquiries, generate reports, and assist with