Ad Tech CSM - Growth & Adoption (Hybrid)

InfoSum; New York (NY); Hybrid; USD 60,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits

Job summary

InfoSum is seeking a Customer Success Manager to drive adoption and usage of its data collaboration platform in a post-cookie advertising landscape. You will own client relationships after sales closes, managing a portfolio of 16–20 accounts including major brands and data providers, with a focus on renewals and expansion opportunities.

The role emphasizes a usage-driven approach, technical understanding of ad tech platforms, and collaboration with internal teams to ensure clients realize

Qualifications

• Industry experience: 3–5 years in a customer success or account management role within the Ad Tech industry.
• Paid Media Expertise: solid understanding of the paid media marketplace and how DSPs/SSPs data platforms operate.
• Business & Outcome Focus: articulate success through business outcomes and metrics (revenue growth, usage).
• Usage-Driven Mindset: renewals earned through value delivery and platform usage.
• Technical Aptitude: grasp technical concepts; be credible with clients and internal teams.
• Attitude & Hunger: proactive, startup mindset, strong desire to learn and own.
• Career Commitment: prefer candidates with 2+ years at a prior company to show deep learning of technology.

Responsibilities

• Drive adoption and usage of InfoSum’s data collaboration platform.
• Manage a portfolio of accounts (approx. 16–20) including major brands, publishers, and data providers.
• Secure renewals and identify expansion opportunities.
• Build strong relationships by understanding clients’ goals and aligning them with InfoSum’s capabilities.
• Transition from a flat-rate SaaS model to a usage-based revenue model and improve platform stickiness.

Skills

Ad Tech experience

Paid media knowledge

Business outcomes mindset

Usage-driven mindset

Technical aptitude

Attitude and hunger

Career commitment

Job description

InfoSum is seeking a Customer Success Manager to drive adoption and usage of its data collaboration platform in a post-cookie advertising landscape. You will own client relationships after sales closes, managing a portfolio of 16–20 accounts including major brands and data providers, with a focus on renewals and expansion opportunities.

The role emphasizes a usage-driven approach, technical understanding of ad tech platforms, and collaboration with internal teams to ensure clients realize