Strategic Customer Success Manager for AdTech Growth

FULLTHROTTLE; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

fullthrottle.ai is seeking a Customer Success Manager to own a portfolio of advertiser accounts and translate marketing objectives into measurable outcomes on our privacy-focused platform.

You will drive retention, expansion, and revenue by leading strategic conversations, delivering optimization strategies, and providing ongoing education on platform updates and use cases to clients and cross-functional teams.

Qualifications

• 4+ years in account management or campaign strategy within adtech.
• 2+ years direct client-facing experience managing relationships and outcomes.
• Proven track record of growing accounts through relationships and strategic solutions.
• Ability to identify revenue opportunities and drive incremental growth.
• Deep understanding of RTB, DSPs, and programmatic advertising fundamentals.
• Ability to simplify technical concepts for non-technical audiences.
• Strong analytical and problem-solving abilities with troubleshooting and optimization.
• Excellent organizational skills and ability to meet deadlines in fast-paced env.
• Proven success delivering service excellence with measurable outcomes.
• Excellent written and verbal communication; build trust across teams.

Responsibilities

• Own and grow a roster of advertiser accounts across line of business, driving retention, expansion, and measurable business impact.
• Lead strategic client conversations to uncover growth opportunities and upsells.
• Demonstrate strong commercial acumen by identifying expansion opportunities and driving revenue.
• Design and execute campaign strategies in the fullthrottle.ai platform for audience targeting and optimization.
• Provide regular reporting on campaign goals and deliver strategic solutions to meet KPIs.
• Become an expert on the platform and advise on best practices for using first-party data.
• Provide ongoing training to clients on new features and use cases.
• Collaborate with Product and Platform Success to influence roadmap.
• Work with Sales, Platform Success, Product to onboard customers and identify expansion.
• Take accountability for client outcomes and ensure satisfaction and retention.
• Participate in client engagements including QBRs, trainings, and strategic planning.

Skills

Programmatic advertising

Account management

Client relationships

Upselling

Data analysis

Cross-functional collaboration

Job description

fullthrottle.ai is seeking a Customer Success Manager to own a portfolio of advertiser accounts and translate marketing objectives into measurable outcomes on our privacy-focused platform.

You will drive retention, expansion, and revenue by leading strategic conversations, delivering optimization strategies, and providing ongoing education on platform updates and use cases to clients and cross-functional teams.