Strategic AdTech CSM: Grow Accounts & Drive Impact

fullthrottle.ai; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

fullthrottle.ai is redefining AdTech for the mid-market with AI-driven audience building and first-party data solutions. As a Customer Success Manager, you will own an accounts portfolio, drive retention, revenue growth, and strategic partnerships through hands-on management and advisory.

You will design campaign strategies, provide regular KPI-focused reporting, and train clients on platform updates while collaborating with Sales, Product, and Platform Success teams to onboard new customers and

Qualifications

• 4+ years in account management or campaign strategy within the programmatic, adtech, or marketing technology space.
• At least 2 years in direct client-facing roles managing relationships and delivering outcomes.
• Proven track record of growing accounts and identifying strategic solutions.
• Deep understanding of RTB, DSPs, and programmatic advertising fundamentals.
• Strong communication skills and ability to translate technical concepts for non-technical audiences.

Responsibilities

• Own and grow advertiser accounts across assigned line of business, driving retention, expansion, and measurable impact.
• Lead strategic client conversations to uncover growth opportunities and upsell.
• Identify gaps in service delivery or platform utilization and address them.
• Design and execute campaign strategies within the fullthrottle.ai platform.
• Provide regular reporting on campaign goals and deliver insights to meet KPIs.
• Educate clients on new features, platform updates, and emerging use cases.
• Collaborate with Sales, Platform Success, and Product to onboard new customers.
• Partner with cross-functional teams to identify expansion opportunities and ensure client success.
• Maintain accountability for client outcomes, satisfaction, and performance targets.

Skills

Programmatic advertising

RTB & DSPs

Client relationship management

Analytical thinking

Job description

fullthrottle.ai is redefining AdTech for the mid-market with AI-driven audience building and first-party data solutions. As a Customer Success Manager, you will own an accounts portfolio, drive retention, revenue growth, and strategic partnerships through hands-on management and advisory.

You will design campaign strategies, provide regular KPI-focused reporting, and train clients on platform updates while collaborating with Sales, Product, and Platform Success teams to onboard new customers and