Strategic CSM - AdTech Growth & Retention

YouAppi

United States

On-site

USD 90,000 - 130,000

Full time

5 days ago

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Job summary

YouAppi is seeking a Customer Success Manager to ensure retention and growth across a portfolio of high-value clients. You will be the main contact across all stages of the customer journey, providing guidance, training, and strategic insights to maximize value from our performance marketing platform.

In this role, you will collaborate with sales, product, and technical teams to optimize campaigns, drive adoption, and elevate client satisfaction.

Qualifications

5+ years of experience in Customer Success or Account Management.
Experience with performance marketing or SaaS is a plus.
Strong analytical and problem-solving skills, with data-driven mindset.
Excellent communication and interpersonal skills for client relationships.

Responsibilities

Develop strong relationships with key clients and ensure their continued success with YouAppi’s platform.
Manage a portfolio of high-value accounts, identifying opportunities for upselling and cross-selling.
Lead client onboarding, ensuring a smooth transition and providing training on platform usage.
Collaborate with sales, product, and technical teams to meet client needs and exceed expectations.
Monitor campaign performance and provide insights to improve results.
Address client issues quickly and coordinate with internal teams to resolve them.
Track and report on customer health, engagement, and performance metrics to senior management.