Acute Care Patient Access Specialist

Intermountain Health; Wheat Ridge (CO); On-site; USD 27,000 - 39,000; Full time

Job summary

Intermountain Health is seeking a Patient Access Registration Specialist I to join the team at Lutheran Hospital in Wheat Ridge, CO. The role focuses on delivering excellent customer service, collecting demographics and insurance data, and registering patients for appointments and tests.

Responsibilities include verifying eligibility, collecting co-pays, explaining financial assistance options, and coordinating with clinical staff to maintain smooth patient flow.

Qualifications

• High School diploma or equivalent is preferred.
• Proficiency in computer skills including Microsoft Office, internet and email.
• Experience with Epic preferred.
• Customer service experience, preferably in a healthcare setting, is required.
• Demonstrated ability to work in a fast-paced environment.

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Tools

Epic

Job description

Intermountain Health is seeking a Patient Access Registration Specialist I to join the team at Lutheran Hospital in Wheat Ridge, CO. The role focuses on delivering excellent customer service, collecting demographics and insurance data, and registering patients for appointments and tests.

Responsibilities include verifying eligibility, collecting co-pays, explaining financial assistance options, and coordinating with clinical staff to maintain smooth patient flow.