Floating Patient Access Specialist – Acute Care

Intermountain Health; Northglenn (CO); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Intermountain Health is seeking a Patient Access Representative I - Float to travel between regional locations and support the registration and scheduling processes for patients and visitors. You will ensure accurate data collection and entry, verify insurance and eligibility, and collect co-pays and balances in a courteous, compliant manner.

The role requires exceptional customer service, strong computer literacy, and the ability to work in a fast-paced healthcare setting while adhering to

Qualifications

• High School diploma or equivalent is preferred.
• Proficiency in Microsoft Office, internet and email required.
• Experience with Epic preferred.
• Customer service experience, preferably in a healthcare setting, is required.
• Demonstrated ability to work in a fast-paced environment.

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service and complete end-of-day balance process.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Tools

Epic

Job description

Intermountain Health is seeking a Patient Access Representative I - Float to travel between regional locations and support the registration and scheduling processes for patients and visitors. You will ensure accurate data collection and entry, verify insurance and eligibility, and collect co-pays and balances in a courteous, compliant manner.

The role requires exceptional customer service, strong computer literacy, and the ability to work in a fast-paced healthcare setting while adhering to