ACT Program Assistant

Copa Health Inc.; Gilbert (AZ); In loco; USD 23.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Comprehensive benefits package

Health coverage (monthly ICHRA)

Dental and Vision Coverage

PTO 3 weeks + wellness day

10 paid holidays

Wellness program

Tuition Reimbursement up to $3,000

403(b) retirement plan with company 
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Employee Assistance Program

Life insurance

Disability coverage

Pet insurance

Descrizione del lavoro

Copa Health is hiring a Program Assistant to join our Assertive Community Treatment team to provide essential administrative and operational support to the ACT team. The Program Assistant helps the team stay prepared for admissions, audits, reporting, and day-to-day operations while maintaining confidentiality.

Responsibilities include maintaining member EHR charts, coordinating scheduling, managing referrals and prior authorizations, and assisting with patient care coordination in a fast-paced

Competenze

• Must have at least HS diploma or GED.
• Two years of relevant experience in a behavioral health setting.
• Fingerprint clearance card issued by AZ DPS or eligible within eight weeks of hire.
• TB Test clearance required at time of hire and annually.
• Must have reliable transportation.

Mansioni

• Creates and maintains member EHR charts and filing/closing of charts; handles ROI, referrals, and transfer packets; assists with PCP notifications, medical record requests, and refill requests.
• Gatekeeper for provider appointments; coordinates and monitors provider schedule; ensures ACT members are seen monthly or as clinically needed.
• Supports ACT morning and Integrated Care meeting protocols; manages logs and daily assignment schedules.
• Manages team referral status roster and baseline data collection.
• Coordinates scheduling for the assigned team; maintains Prior Authorizations for services; assists medical staff with medication Prior Authorizations.
• Acts as a liaison between ACT team and members; greets and escorts to on-site appointments.
• Provides back-up coverage in customer service for screening calls and messages.

Formazione

HS diploma/GED

Descrizione del lavoro

Who We Are

At Copa Health, we are committed to People First, fostering a culture of compassion, innovation, and impact. We support individuals and families across Arizona through high-quality behavioral health and integrated care services while also investing in the growth and well-being of our team.

Why Join Copa Health?

At Copa Health, we prioritize the growth, well-being, and satisfaction of our team members. When you join our team, you’ll receive:

• Competitive salary and comprehensive benefits package


• Personalized Health Coverage – Receive a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through our ICHRA program


• Dental and Vision Coverage to complement your health plan


• Generous PTO – up to 3 weeks in your first year, plus an additional wellness day to recharge


• 10 paid holidays annually


• Wellness Program, including access to mental health resources


• Tuition Reimbursement up to $3,000 to invest in your growth and career advancement


• Affordable Medical, Dental, and Vision plans to fit your needs


• 403(b) retirement plan with company match to help you plan for your future


• Employee Assistance Program with free coaching and therapy sessions


• Additional benefits including life insurance, disability coverage, pet insurance, and more

Who We're looking for

Copa Health is hiring a Program Assistant to join our Assertive Community treatment team to provide essential administrative and operational support to the Assertive Community Treatment (ACT) team. The Program Assistant helps the team remain prepared for admissions, audits, reporting requirements, and day‑to‑day operations while maintaining confidentiality at all times.

Key Responsibilities

• Creates and maintains member Electronic Health Record (EHR) charts including filing, closing, etc. of charts. Completes ROI, referral, and transfer packets as requested. Assists with the processing of PCP notifications, medical record requests, and refill requests.


• Serve as the gatekeeper for provider (BHMP/RN) appointments by coordinating and monitoring provider schedule, tracking needed follow up and ensuring ACT members are seen by the BHMP at least monthly, or more frequently, based on clinical need.


• Supports the ACT morning meeting and weekly Integrated Care meeting protocols through management of the meeting logs and daily assignment schedules.


• Manages the team referral status roster, including collection of baseline data.


• Coordinates and monitors scheduling for the assigned team. Responsible for maintaining Prior Authorizations for services and assists medical staff with medication Prior Authorizations.


• Acts as a liaison between ACT team and members (greets, receives, and escorts members to on‑site appointments, when needed).


• Provides back up coverage in customer service capacity of screening calls and taking messages as needed.

Qualifications

• Must be a minimum of 21 years of age.


• Minimum HS diploma/GED and two (2) years of relevant experience in a behavioral health setting.


• Must have a fingerprint clearance card issued by the AZ Department of Public Safety or eligible to receive one within eight (8) weeks of hire.


• TB Test clearance required at the time of hire and annually.


• Must have reliable transportation.

Copa Health is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law. Pre‑Employment Criminal Background and Drug Testing Required. EOE.